Director of Community Management
Job Description
Job Description
Description:
Director of Community Management (HOA/COA)
Location: Charlotte, NC
Employment Type : Full-Time
Industry: HOA / COA Property Management
Job Description:
The Director of Community Management will provide strategic and operational leadership for a portfolio of homeowner and condominium associations. This role is responsible for overseeing community management operations, leading Community Association Managers (CAMs), ensuring service excellence, and maintaining strong relationships with boards, residents, and internal stakeholders. This position plays a key role in driving performance, consistency, and long-term organizational growth within the HOA/COA portfolio.
Key Responsibilities
• Lead, mentor, and manage Community Association Managers and support staff
• Oversee daily operations across assigned HOA/COA communities
• Ensure consistent service delivery, operational standards, and compliance
• Serve as senior escalation point for boards, communities, and internal teams
• Support CAMs in board relations, governance, and meeting management
• Drive client satisfaction, retention, and long-term relationship building
• Oversee financial performance, budgeting, and fiscal accountability
• Support budget preparation, reserve planning, and financial reporting
• Ensure compliance with governing documents, state statutes, and regulations
• Partner with executive leadership on strategic planning and growth initiatives
• Support onboarding and transition of new communities
• Identify operational efficiencies and process improvements
• Oversee vendor relationships, contracts, and service performance
• Maintain high standards of professionalism, service, and accountability
Job Requirements
• Bachelor’s degree preferred (Business, Management, Finance, or related field)
• 3-5 + years of experience in HOA/COA or property management
• Strong understanding of HOA/COA governance, operations, and board relations
• Proven experience leading teams and managing performance
• Strong financial acumen, including budgets, reserves, and reporting
• Excellent communication, leadership, and relationship management skills
• Highly organized with strong operational and strategic thinking abilities
• Ability to manage multiple communities and priorities effectively
Licensing & Certifications (Preferred, Not Required at this time in NC and SC)
• Community Association Manager (CAM) license
• CMCA (Certified Manager of Community Associations)
• Other relevant industry certifications are much appreciated.
Recommended Jobs
GIS Industry Solutions Specialist - Architecture, Engineering, and Construction (AEC)
Overview As the AEC Industry Solutions Specialist, you will bring first-hand experience from the construction, engineering, and project delivery sectors to help shape and share Esri’s vision for how …
Controller
Job Description Job Description About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises…
Junior Customer Support
Junior Customer Support - Full-Time | Raleigh, NC Join Our Growing U.S. Team at Eupry! Would you like to join a fast-growing startup in the life science industry? And would you like to kick-off …
Land Rover Automobile Service Technician
We are looking for a Land Rover Service Technician to join our growing team! The right candidate will have a strong service technician background. The day-to-day duties include performing work on spe…
Registered Behavior Technician Full-Time
Job Description Job Description Salary: $23-$28 Registered Behavior Technician (RBT) At Inner Circle Autism Network, our mission is to provide high-quality, child-centered ABA therapy for c…
Director of Emergency Services
Cooperidge Consulting Firm is seeking a Director of Emergency Services for a top healthcare client in Marion, NC . This leadership role oversees all operations within a 15-bed Emergency Depa…
Software Engineer (NC)
Job Description: Required skills: (Angular || Java || Aws) ~7 years of Java/J2EE Web Development Experience. ~ Comfortable with front-end, middle tier and backend technologies. ~ Expertise in…
Travel Nurse RN - PCU / Stepdown in Asheville, NC
Registered Nurse (RN) | PCU / Stepdown Location: Asheville, NC Agency: ATC Healthcare Services Pay: Competitive weekly pay (inquire for details) Contract Duration: 13 Weeks Sta…
Senior Clinical Trial Manager
Senior Clinical Trial Manager - Remote, US ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation …
Certified Registered Nurse Anesthetist (CRNA)
Job Description & Requirements Certified Registered Nurse Anesthetist (CRNA) StartDate: ASAP Available Shifts: Regular 8;10 Pay Rate: $213.40 - $231.00 This facility is seeking a Certified …