CST Team Lead

Job Description

Job Description

Salary: 70k-91k

Position Summary

The CST Team Lead at Arbor Care Solutions is a licensed or associate-licensed mental health professional responsible for overseeing and guiding the daily operations of the Community Support Team. The Team Lead ensures the coordination and delivery of person-centered services to adults with complex mental health and/or substance use needs. This role combines direct clinical care, leadership, supervision, and administrative responsibilities to ensure high-quality, community-based behavioral health support.

Key Responsibilities Leadership & Supervision

• Lead and coordinate a multidisciplinary team to ensure collaborative, effective care.
• Facilitate weekly team meetings to review caseloads, discuss clinical concerns, and assign tasks based on client needs.
• Provide regular clinical supervision and guidance to CST staff, including QPs, APs, CPSS, and paraprofessionals.
• Develop individualized supervision plans and conduct performance support meetings as needed.
• Monitor staff service delivery to ensure quality, compliance, and effectiveness.

Clinical Services & Support

• Provide direct clinical services to clients, including individual therapy and behavioral interventions.
• Conduct and review clinical assessments, including functional needs assessments.
• Assist with crisis intervention and risk management planning for clients.
• Monitor clinical progress and adjust care strategies as needed.

Care Planning & Service Coordination

• Oversee the development, implementation, and revision of Person-Centered Plans (PCPs).
• Ensure each clients services are aligned with their strengths, goals, and identified life domains.
• Assign and coordinate staff involvement based on client acuity and treatment needs.
• Collaborate with external providers, supports, and systems (e.g., housing, legal, medical) as part of wraparound care.

Quality Assurance & Compliance

• Ensure all documentation is timely, accurate, and meets agency and billing standards.
• Monitor service utilization, unit management, and intervention effectiveness.
• Participate in internal audits and support continuous quality improvement efforts.
• Maintain up-to-date clinical records in the Electronic Health Record (EHR) system.

Qualifications

• Masters degree in a behavioral health field (e.g., Social Work, Counseling, Psychology).
• Active licensure or associate-level license in North Carolina as one of the following:
• Licensed Clinical Mental Health Counselor (LCMHC or LCMHCA)
• Licensed Clinical Social Worker (LCSW or LCSWA)
• Licensed Marriage and Family Therapist (LMFT or LMFTA)
• Licensed Psychologist or Licensed Psychological Associate
• Minimum one (1) year of experience working with adults with mental health and/or substance use disorders.
• Experience in community-based services preferred.
• Demonstrated ability to lead teams, supervise, and manage clinical workflows.
• Strong documentation, communication, and organizational skills.
• Must meet all training and onboarding requirements within designated timeframes.

Work Expectations

• Full-time position, flexible scheduling based on client needs.
• Must be available for clinical support, supervision, or crisis response as needed.
• Requires travel to client homes, community settings, and collaborative partner locations.
• Must document services and supervisory activity consistently in Arbor Cares EHR system.
• Expected to model professionalism, ethical behavior, and a recovery-focused approach in all interactions.

Benefits

Arbor Care Solutions offers acomprehensive benefits package to support your wellbeing and professional growth:

• Medical, Dental, and Vision Insurance
• Short-Term Disability Insurance
• Whole Life Insurance Options
• Paid Time Off (PTO) + Paid Holidays
• Mileage Reimbursement
• Clinical Supervision for Licensure
• Ongoing Professional Development Opportunities