Administrative Technician

Raleigh Water's Water's Distribution Division is looking for a highly organized, detail-oriented Administrative Technician to keep our day-to-day operations running smoothly. This is an excellent opportunity for an individual with a strong administrative background and a commitment to providing exceptional support in a fast-paced environment. If you're a proactive problem-solver with a passion for providing outstanding administrative support in a dynamic environment, this is the opportunity for you. About You: We are seeking an Administrative Technician who is highly organized, proactive, and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will bring strong problem-solving skills, a positive attitude, and the initiative to tackle diverse responsibilities - from financial processing and procurement to top-tier customer service. With excellent written and verbal communication skills, you will interact confidently with both internal teams and external stakeholders to keep division operations running smoothly. This role calls for someone who takes pride in accuracy and efficiency, whether you're processing invoices, handing operations and logistics, or coordinating our employee lifecycle. Comfortable working independently, you will exercise sound judgment and discretion in every tasks. Prior experience in administrative support, financial processing, and customer service is highly preferred, and your passion for operational excellence and exceptional service will make you an essential member of the Raleigh Water team. About Us: Raleigh Water, the Public Utilities Department of the City of Raleigh, serves over 200,000 metered customers and a community of around 630,000 residents across Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon. Our mission is to ensure access to safe, sustainable water while safeguarding public health and enhancing the overall vitality of our communities. We strive to lead with innovation and integrity, fostering a resilient future for the regions we serve. Work Hours : Primary work hours are Monday through Friday from 6:30 am - 3:00 pm. Hours may differentiate based upon flexibility and seasonality, wherein availability to work a varied schedule is required.

Duties and Responsibilities

This position provides administrative support to the Water Distribution Division, assisting with financial processing, records management, and daily operations for 102 employees. Key Responsibilities:

• Financial Administration -Process and reconcile invoices, requisitions, transactions, and related records to ensure accurate, timely financial reporting
• Procurement Coordination -Secure goods and services, track purchase orders, and liaise with vendors to support cost-effective, on-time delivery
• Employee Lifecycle Support - Manage onboarding and offboarding checklists, maintain personnel files, and coordinate recognition and wellness initiatives
• Records & Document Management -Create, organize, and safeguard digital and physical records in accordance with City and departmental standards
• Operational Scheduling - Maintain division calendars, duty rosters, travel boards, and clean-out schedules to keep field and office teams aligned
• Meeting & Event Logistics - Reserve rooms, arrange audiovisual/Teams resources, and coordinate materials and catering for trainings, meetings, and divisional events
• Customer & Staff Interface - Serve as a primary point of contact, providing prompt, professional responses to internal and external inquiries
• Process Improvement & Reporting - Identify workflow enhancements, document standard procedures, and prepare clear reports to support data-driven decision-making

Typical Qualifications

Education and Experience: High School Diploma or GED and two years of related clerical and/or office support experience OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Licensing and Certifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire. This position will be required to regularly drive a City vehicle to the downtown Raleigh Water office to collect business mail.

Additional Information

Knowledge, Skills, and Abilities:

• Standard practices, methods, and materials of assigned work
• Basic mathematical concepts and computations
• Basic filing and record-keeping principles
• Occupational hazards and applicable safety principles and practices
• Uses and properties of supplies and equipment, including specialized equipment relevant to area of assignment.
• Applicable federal, state, and local laws, codes, and regulations
• Modern office technology
• Performing basic original research, compiling, and assembling data
• Composing and maintaining basic original documents including reports, presentations, and correspondence
• Organizing tasks, meeting deadlines, and prioritizing competing demands.
• Following directions and meeting standards with attention to detail, proofreading, and error correction in assignments
• Exercising confidentiality
• Organizing, maintaining, and updating records, files, data and documentation
• Comprehending reference books and manuals
• Scheduling meetings, determining basic meeting needs, and making required arrangements
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

222 W. Hargett St. Raleigh, North Carolina, 27601