Client Coordinator

Department: Admin

Location: Charlotte, NC

Skin Pharm was built on the belief that when we take care, we feel confident. From our treatments and clinical product line to each team member we hire, every aspect of our brand empowers others to feel good in their skin. We’re looking for a full-time Client Coordinator to join our team in Charlotte, NC!

About The Job

Client Coordinators work in the front office to help check patients in and out, provide product and service information, take payments and schedule future appointments. You’ll facilitate all aspects of the Skin Pharm experience for our patients, both existing and new!

Additional duties include answering phones, performing a variety of administration tasks and ensuring the front room is clean and welcoming. Our Client Coordinators are also responsible for re-organizing products as patients shop and placing furniture back in its original place.

About You

You must have excellent written and verbal communication skills, as you will interact daily with patients of the practice. You should also be proficient in office software, as you will need to enter information on payments and electronic patient records system. You must also be able to take direction and work independently. Organizational and multitasking skills are essential in this role. Training will be provided to enhance existing skills and knowledge base.

A passion for the aesthetic industry is a must! Product and service knowledge is the key to success in this role. Knowing your stuff and being able to answer questions, educate patients and make recommendations happens frequently, both on the phone, in-office and via email.

Skin Pharm Employee Benefits

At the heart of our team is a commitment to your well-being, growth and happiness. Here’s how we make it happen:

• A competitive base salary + performance-based bonus potential – Your hard work deserves to be recognized.
• Wellness stipend – Because taking care of you matters to us.
• 401(k) with company matching – We’re investing in your future, together.
• Paid time off, including paid holidays and sick time – Recharge, explore or simply unwind as you need.
• Health, vision and dental insurance – For your peace of mind.
• Employee product + treatment perks – We want you to enjoy the amazing experience you help create.
• Paid parental leave - For those special days with your new family member.

Be part of a culture that puts you first, supports your wellness, encourages collaboration and celebrates each team member’s unique journey.

Skin Pharm is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.