Customer Service Representative - Atlantic Tire Distributors

Job Title: Customer Service Representative

Atlantic Tire Distributors, located in Edenton, North Carolina, is currently seeking a full-time Customer Service Representative! We offer a comprehensive benefits package including Medical, Dental, and Vision insurance; 401(k), participation in our 100% employee-owned Employee Stock Ownership Plan (ESOP); paid holidays; vacation time; company-paid life insurance; and short-term disability. Join a company where your hard work directly contributes to your future ownership and success!

Summary:

Customer Service Representatives are responsible for providing excellent customer service to existing as well as potential customers by managing order fulfillments, developing relationships, providing support, guidance, and recommending new opportunities and avenues for profit and service improvements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule: 8:30a-5:30p (Mon-Fri) this is not a remote position

Essential Tasks and Responsibilities:

• Maintain excellent working relationships with customers through regular contact in a pleasant and professional manner
• Manage the end-to-end operational relationship with the customers/partners to meet service commitment and improve customer satisfaction
• Captures the sales forecast requirement, manages the order execution, and coordinates the deliveries to ensure on time delivery
• Monitors the orders and loads, in line with the commitments made to the customer by the business in terms of quantities and delivery dates
• Resolving and reducing invoicing disputes as well as customer claims
• Contributes to the achievement of short-term sales
• Manage advanced stocks, detect and clarify stock variance, verify that changes to physical stock is visible to the logical stock
• Qualify the loads with customer preferred delivery dates
• Tackles exceptions outside of customer require dates, make the necessary anticipation to resolve problems, decide execution to satisfy customer needs and logistics cost
• Capture and resolve customer claims
• Reconcile customer disputes associated with claims and past due reconciliation

Work Styles:

• Dependability- Job requires being reliable, responsible, and dependable, as well as fulfilling obligations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Cooperation- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude, even in very difficult situations.
• Independence- Job requires guiding oneself with little or no supervision and depending on oneself to get things done.
• Integrity- Job requires treating people with respect, keeping commitments, working ethically and upholding organizational values.
• Stress Tolerance- Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Education and Experience:

• High school diploma or equivalent
• Prior knowledge in tire sales preferred, but not required
• Bilingual candidates preferred

Compensation:

• Hourly + commission pay

VEVRAA CONTRACTOR/SUBCONTRACTOR REQUESTING PRIORITY REFERRAL OF PROTECTED VETERANS

EOE: Minorities/women/protected veterans/individuals with disabilities

EEO Policy Statement

Colony Tire Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Colony Tire Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Colony Tire Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Colony Tire’s employees to perform their expected job duties is absolutely not tolerated.

View the EEO is The Law Poster.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pd