Customer Service Coordinator
Job Description
Job Description
Job Title: Customer Service Representative
Industry: Manufacturing
Duration: 6 months with possible extension
Location: Tarboro, NC 27886
Shift: Monday through Friday, 8 hour shifts, 9:30am to 6:00pm
Job Description
This company is a global leader in materials science, making products used in life sciences, electronics, and other industries. This role supports the customer service team at a manufacturing and distribution site, handling calls and orders for a large customer base.
Top 3 Skills
- Case management software experience such as Salesforce
- Order entry and order management system experience
- Call center or high volume phone and email support experience
What You'll Do
- Answer incoming calls and emails from customers
- Enter and manage orders accurately for a large customer base
- Track and update case management records for inquiries and orders
- Provide pricing, inventory, and shipping information to customers
- Handle customer issues and find solutions independently
- Update customer profiles including payment terms and shipping details
- Follow up with internal teams on account setup changes
- Support the complaints team as needed
- Attend product and technical training sessions
- Follow up with customers until issues are fully resolved
What We Need From You
- High school diploma or equivalent
- 2 or more years of customer service or call center experience
- Strong verbal and written communication skills
- Typing speed of 50 words per minute or more
- Comfortable working in a fast paced environment with high call and order volume
Preferred/Bonus
- Experience in the life sciences industry
- Experience with PeopleSoft order management or a similar system
- Experience with Salesforce case management
- Prior call center experience
ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.
Company Description
ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.
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