Genesys Developer

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Hello

Hope this finds you well.Currently, we have an opening g for the role below. If you are interested, please drop your updated Resume and you can email me or call me at (703-659-1122) or [email protected]

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Job Title: Genesys Developer

Location: Charlotte, NC 28202(Hybrid) Duration: Contract

DAILY RESPONSIBILITES:Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirementsAnalyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developedWork collaborative with other IT teams such as Middleware and Salesforce engineeringResponsible for working with agile team to create, write, and execute testing plansWork with the development and operations teams to isolate, troubleshoot, and develop solutions for production issuesQualifications and Education Requirements Required BS/MS in Computer Science, Engineering, or related subject

Skill/Experience/EducationMandatory SkillsREQUIRED SKILLS: • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json) • Understanding of authentication methodologies (Oauth, SAML) • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc… • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Desired SkillsPREFERRED SKILLS: • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) • Experience with implementation and supporting Genesys WFM and Reporting • Experience with Cyara Velocity and/or Cyara Cruncher testing tools • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Job Type: Contract

Pay: $50.00 - $60.00 per hour

Expected hours: 40 per week

Compensation Package:

• 1099 contract

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Charlotte, NC 28202 (Required)

Ability to Relocate:

• Charlotte, NC 28202: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Charlotte, NC 28202