Hospitality Manager

Job Description

Job Description

The firm is seeking a Hospitality Manager to lead and elevate our hospitality team, while upholding the firm's brand and service standards. This is a high visibility role and will regularly interact with attorneys, clients and Firm leadership. This role is ideal for an experienced, service-oriented hospitality professional who can bring five-star standards to a corporate law firm setting. The Hospitality Manager is responsible for the management, planning and execution of day-to-day hospitality functions within the firm, including reception, conference services, catering and event logistics. Applicants should be excellent communicators with keen attention to detail and strong leadership skills.

JOB RESPONSIBILITIES:

• Responsible for management and executing of internal and firm-sponsored meetings and events.
• Oversee daily operations of the firm’s conference center, ensuring optimal scheduling and functionality.
• Collaborate with attorneys and Firm leaders to plan and execute department-specific meetings and events. Work cross-functionally with departments such as Human Resources and Business Development to coordinate both internal and client-facing engagements.
• Oversee the management and execution of Firm dinners and other large off-site employee events.
• Coordinate logistics including catering, AV/IT, room setup, security, signage, and guest services.
• Ensure all conference rooms meet high standards of preparedness and cleanliness after any meeting.
• Ensure café and coffee stations are cleaned, stocked and equipment is working properly.
• Manage booking systems, monitor utilization, and ensure rooms are prepared to firm standards.
• Partner with IT and Facilities to ensure AV, teleconferencing, and video conferencing systems are functioning and supported.
• Manage hospitality and reception team members.
• Create unique, one-of-a kind events that wow our employees and clients.
• Work alongside hospitality team members as a working manager.
• Develop, implement, and monitor hospitality processes and procedures.
• Manage vendor relationships (e.g., catering, floral, event rentals) and oversee hospitality budgets.
• Conduct regular quality assurance checks and solicit feedback to improve services

• KNOWLEDGE, SKILLS, AND ABILITIES :

  • Minimum 5–7 years of experience in hospitality, conference services, or event management required.
  • Experience in a corporate setting, country club or hotel preferred.
  • Experience managing and leading teams required, particularly in a client-facing environment.
  • Bachelor’s Degree in a related field preferred.
  • Exceptional organizational, communication, and problem-solving skills.
  • Strong attention to detail and follow-through skills.
  • Creativity mindset that creates unique experiences for our employees and clients.
  • Proficiency with MS Office and event or facilities management software (e.g., EMS, Condeco).
  • Ability to work flexible hours as needed for events or emergencies.
  • Ability to work on-site in the office five days per week.

  Robinson Bradshaw is an equal opportunity employer. Our firm does not discriminate against any employee or applicant for employment on the basis race, color, religion, creed, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity or expression, sex, genetic information, age, or any other protected characteristic under applicable law. This policy extends to recruitment, employment, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, training, benefits and all other terms of conditions of employment.