AI Systems Analyst (Charlotte, NC)
AI ANALYST (BPA/AI) REQUIREMENETS:
- Ideally possess 5+ years of professional experience working as a techno-functional Analyst throughout their career while possessing recent experience implementing AI tools into a call-center/contact-center environment.
- Knowledge of Large Language Models (LLM) - primarily seen within a customer service/call-center environment.
- Must have either hands on experience of functional experience supporting/implementing Robotic Process Automation (RPA) tools including but not limited to: UiPath, Blue Prism, IBM RPA, Microsoft Power Automate, etc.
- Proven ability to collaborate with cross functional teams, gathering user requirements, documenting processes, suggesting process improvements, and communicating evidence for implementing improvements to higher level management teams.
- Exudes personable communication skills while being motivated to learn and grow.
- Local to Charlotte, NC or open to relocating within 2 weeks after acceptance.
- Previous Call Center/Contact Center RPA and AI implementation project experience ideally within the Telecommunications industry.
- Review, analyze, and evaluate information technology systems operations to understand where efficiencies can be implemented to create improvements to the overall customer experience.
- Determine user needs and requirements and recommend ways to improve RPA systems specifically by implementing the right AI tool/technology that will fill the gaps that are currently missing.
- Review current manual processes, identify what can be automated using AI tools, and support teams to implement automated processes from a technical perspective by driving timelines throughout the produce lifecycle.
- Serve as the primary point of contact between users and engineering/development staff
- Support the process of translating business needs into formal technical requirement deliverables.
Department: Preferred Vendors
This is a contract position
Recommended Jobs
ASSOCIATE PARTNERSHIP DIRECTOR
We are hiring immediately for an Associate Partnership Director position. Location :Remote but prefers candidate live near a major airport Salary: Perks: SSC invests in our employees wit…
Material Handler
Job Description Job Description Why Choose Boon Edam? Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future! Boon Edam is a globa…
Ortho/Spine - Physician Assistant / PA Nurse Practitioner / NP
The innovative orthopedic practice seeks an experienced Nurse Practitioner / NP or Physician Assistant / PA to add to its family of providers in an outpatient Orthopedic setting in central Western Nor…
Electrical Engineering Internship (Fall 2025)
The Impact You'll Make Short term internship for Fall 2025, about forty hours per week from September through end of the year. At Danfoss, you'll play a part in shaping a more sustainable world…
Digital Insurance Specialist
Legal US residents only, please apply. Are you prepared to take charge of your career, income, and future? At Taylor Made Financial Services, we are dedicated to empowering driven individuals to est…
Histotechnologist in Charlotte, North Carolina
Apply for this great opportunity as a Histotechnologist in the Charlotte, North Carolina area for permanent hire! Position is interviewing now! Position Highlights: *Night shift (comes with shift diff…
Speech Therapist
Job Description Job Description Company Description Navigating Through the Pediatric World™ / Pediatric Therapy Additional Information Child Whisperers has an immediate opening for a…
Oral Surgeon
Job Description Job Description Are you a new Oral Surgeon looking to join a dynamic practice in Greensboro, NC? Look no further! This established oral surgery center seeks a highly skilled Oral …
Data Scientist (Hybrid- Columbus, OH) Locals Only || C2H || W2
Hi, Hope you are doing well Please find the job description given below and let me know your interest. Position: Data Scientist (Hybrid) Location: Columbus, OH || Locals Only …
Bilingual Sales Consultant
At Norsan Media, we are more than just a media company, we are a trusted voice in the Latino community. We deliver impactful experiences through radio, print, digital, and events across multiple mark…