Quality Support Operator

Are you a Quality Support Operator who is looking to join one of the top companies in the manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in Customer Service projects ?

If you answered yes to those three questions, then today!

Acara Solutions seeks highly qualified candidates to work hybrid for our client in Cary, NC Interested?

• Manage internal Customer Service projects to be conducted in time, quality, and cost.
• Facilitating the timely completion of FDA Regulated Updates
• Simultaneously manages multiple Update revisions/projects at any given time.
• Works closely with Product Support Teams/Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting
• Organizes, prepares, and tracks FDA Regulated Customer Safety Advisory Notices for all patient safety recalls.
• Ensures proper customer signatures are obtained via electronic tracking and reporting.
• Identifies and executes project's implementation strategy in accordance with Industry Regulations for timely communication of patient safety recalls.
• Proactively identifies areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates.
• Manages project milestones to ensure on time completion and identify, with anticipation, actions required to keep them on track.
• Provides status updates and escalations to various levels of management when compliance and on time completion are at risk.
• Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.
• Maintains professional and courteous communication with internal and external customers to ensure smooth, clear, concise, and timely communication of all types.
• Ensures labor and travel reimbursements are achieved by monitoring and tracking on time completion.

Here's what you'll get:

Pay: $30.05/hr

Hours: 40 Hours / week

Length: temp (12 months)

Does that sound like a good fit?

TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider—we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills / Qualifications:

• Bachelor's Degree
• Minimum of 2 years' experience in Customer Service projects

Preferred Skills / Qualifications:

• Knowledge of SAP
• Ability to handle semi-complex to complex projects and determine the critical path to improve timely performance.
• Strong communication skills needed, both verbal and written.
• Independently perform important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly defined issues.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.