Project Manager, Events

Job Description

Job Description

Salary:

Project Manager, Events

ABOUT LUCID DREAM

Lucid Dream is a custom game and interactive experience studio. We help leaders in medical, scientific, and technical industries use emerging technology to transform the way they engage, train, and explain complex science to providers and patients. Inspired by games, we create immersive and interactive experiences for VR/AR, mobile, desktop, and webtransforming education and engagement through purposeful play.

Located in the heart of downtown Durham, NC, our office at the historic American Tobacco Campus is a short walk from world-class dining and entertainment venues including the Durham Bulls Athletic Park and the Durham Performing Arts Center (DPAC).

ABOUT THE ROLE
Lucid Dream is seeking a project manager to support the planning and coordination of immersive VR activations at conferences, trainings, sales meetings, and client events across the U.S.

This role focuses on event logistics, client communication, and readiness coordination, ensuring every event is thoughtfully planned and supported from kickoff through completion. You will work closely with internal teams and clients to keep timelines, details, and communication organized so our immersive experiences can be delivered smoothly and professionally.

This is a highly collaborative, customer-focused role ideal for someone who loves organizing complex logistics, supporting clients, and helping teams stay aligned in fast-paced event environments.

Please note:This is a hybrid position based in Durham, NC, with three days in office and two days remote during non-travel periods. Travel is required up to 30-40% during peak seasons in spring and fall.

PRIMARY RESPONSIBILITIES:

Event Logistics & Coordination

• Coordinate logistics for client VR events including schedules, travel coordination, shipping timelines, and device logistics
• Create and manage event checklists, timelines, and run-of-show documentation
• Track event readiness across internal teams to ensure all deliverables are prepared on time
• Coordinate with venues, vendors, and event organizers regarding space, power, Wi-Fi, and staffing needs
• Support the preparation and shipment of event materials and demo kits
• Ensure smooth handoff between internal deployment teams and onsite staff

Client Communication & Customer Support

• Serve as a primary point of contact for clients for event planning and logistics questions
• Provide clear, professional communication before, during, and after events
• Ensure clients feel informed and supported throughout the planning process
• Gather post-event feedback and document learnings
• Escalate technical or operational issues to appropriate internal teams as needed
• Support and execute small client projects and pilots as assigned by the Delivery or Operations team

WHAT YOULL NEED TO SUCCEED:

• Experience coordinating projects, logistics, or client-facing operations
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Customer-service mindset with a calm, solution-oriented approach
• Ability to manage multiple events and priorities simultaneously
• Comfort working in fast-paced, deadline-driven environments
• Attention to detail and follow-through
• Proactive, collaborative, and self-directed work style

NICE TO HAVE:

• Experience in experiential marketing, event production, or conference planning
• Familiarity with immersive or technical products
• Experience supporting healthcare, life science, or technical clients
• Exposure to QA, user testing, or UX processes
• Experience working in creative or technical studio environments
• Project management certification (CSM, PMP, or similar)

WHAT WE OFFER:

• Robust company culture committed to our core mission and values
• Amazing group of talented colleagues, and a management team dedicated to transparent leadership and helping everyone grow and thrive
• Competitive salary
• Employer-sponsored health, vision, and dental
• 401(k) Retirement Plan with company match
• Responsible Paid Time-Off Policy
• Hybrid Work policy
• Parental Leave Policy
• Downtown Durham office with parking
• Monthly team-building events
• The opportunity to work on meaningful projects at the intersection of games, health science, and education
• A collaborative, small-team atmosphere where your contributions have a direct impact
• Professional development opportunities and support for ongoing learning

Lucid Dream is an Equal Opportunity Employer that gives all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are committed to creating an inclusive environment for all employees based on mutual respect. All employment is decided on the basis of qualifications, merit, and business need.

Principals only please, no recruiters!