Office Assistant

As our Office Assistant, we will depend on you to coordinate general office activities, manage schedules, streamline operational processes, maintain physical and electronic files, and support other departments as needed. Why Work for Senior Helpers of Holly Springs?

• Great Place to Work® Certified
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

Key Responsibilities:

• On- Call Rotation - stepping in to fill shifts if caregivers are unavailable, ensuring continuity of care for clients and maintaining a seamless service.
• Schedule, communicate and coordinate caregiver shifts to ensure consistent client coverage.
• Client Communications - Handling phone calls, emails, and inquiries from clients, caregivers, and other stakeholders in a pleasant, courteous manner.
• Data Entry and Record Keeping - Maintaining accurate records of client information, caregiver credentials, and scheduling details.
• Supply Management - Ordering and maintaining office supplies, equipment, and ensuring stock levels are adequate.
• Office Organization - Maintaining a tidy and organized office space, including filing systems and digital databases.
• Supporting Management - Providing administrative support to management, including preparing reports, scheduling meetings, and handling correspondence.
• Lead manage and train a small office team providing guidance and support as needed.
• Compliance and Documentation - Ensuring compliance with regulations, maintaining documentation, and assisting with audits.
• Customer Service - Providing excellent customer service to clients and caregivers, addressing concerns, and resolving issues effectively.

Qualifications:

• Caregiver background (CNA preferred). The ideal candidate will need to fill PRN shifts due to Caregiver unavailability.
• Strong organizational and leadership skills with an ability to work independently and prioritize tasks effectively.
• Ability to communicate pleasantly and effectively with callers and internal staff.
• Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills.
• Proficient with standard office equipment.
• Advanced knowledge of Microsoft technologies.
• Adept at interpreting industry-specific documentation, policies and procedures.
• An associates degree or a comparable combination of relevant work experience.

About Senior Helpers: We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.