Program Manager, Information Systems and Security

Job Description

Job Description

Position Description/Major Duties

Duties and Responsibilities

Information Security Manager:

• Develop and implement information security policies, standards, and procedure
• Develop internal controls for managing implementing security policies.
• Oversee risk assessments and vulnerability testing to identify and mitigate potential threats.
• Monitor and respond to security incidents, ensuring appropriate incident response and recovery processes.
• Manage and enforce access controls, data protection measures, and security compliance.
• Lead security awareness training and education for employees across the organization.
• Collaborate with IT, legal, MSP, and business units to align security strategies with organizational goals.
• Stay current with evolving threats, regulatory requirements, and industry best practices.

Database Administration:

• Manage and maintain user access through role-based access control (RBAC) to ensure data security and compliance.
• Create, modify, and audit database roles, permissions, and user accounts in accordance with organizational policies.
• Perform routine database maintenance.
• Monitor SQL database performance and troubleshoot issues related to queries, connections, and storage.

Managed Service Provider (MSP) Management:

• Serve as the primary point of contact between the organization and the MSP for all information systems and IT-related services.
• Communicate business needs, technical requirements, and service expectations clearly to the MSP.
• Coordinate with the MSP to ensure timely resolution of technical issues and adherence to service level agreements (SLAs).
• Facilitate regular meetings with the MSP to discuss ongoing projects and any challenges.
• Collaborate with the MSP to plan and execute system upgrades, patches, and new implementations.
• Ensure that the MSP follows the organization's security policies, compliance requirements, and best practices.
• Provide feedback to the MSP based on end-user experiences and support ticket trends.
• Escalate unresolved issues to senior management when necessary and follow up to ensure resolution.

Project Management:

• Lead and manage multiple information systems projects from initiation to completion, ensuring they align with business goals.
• Engage with business stakeholders to gather and analyze requirements for information systems projects.
• Translate business needs into clear project objectives and technical requirements.
• Evaluate both in-house and third-party solutions to determine the best fit for business needs.
• Develop comprehensive project plans, including scope, budget, schedule, and resource allocation.

RFP Development and Vendor Management:

• Develop detailed Requests for Proposals (RFPs) for information systems projects, ensuring clear and comprehensive requirements.
• Lead the vendor selection process, including evaluating proposals, coordinating demonstrations, and conducting due diligence.
• Develop comprehensive and clear technical specifications based on business requirements; collaborate with internal teams to refine specifications and ensure they align with both business and technical goals.
• Ensure that specifications address security and integration needs.
• Establish clear communication channels and expectations with vendors.
• Monitor vendor progress against project timelines and deliverables.
• Address issues and escalate when necessary to ensure projects stay on track.

Other:

• Lead and/or participate as a team member on selected member-facing Peer Reviews and Assistance Projects.

Skills and Qualifications

Key staff behaviors:

• Be an influential leader (staff is not directive, but our influence helps members advance)
• Excellence starts at home (to help members excel, staff need to walk the talk)
• Stay focused on the mission and vision (prioritize action accordingly)
• Be personally accountable (honor commitments, be resourceful, offer solutions)
• Be a good teammate (place team performance above self)
• Lead or support activities to help achieve corporate goals
• As a liaison, treat each member employee as a highly valued customer
• Maintain awareness of assigned members’ engagement and issues impacting their organizations
• Help overcome barriers to added engagement; escalate problems as needed

Education and experience requirements:

• 7+ years of experience in IT project or program management, with a focus on information systems.
• Proven track record of managing end-to-end information systems projects.
• Experience in vendor management, RFP development, and contract negotiation.
• Experience in IT support and managing help desk operations is a plus.
• Prior knowledge of the electric power industry is very helpful

Required knowledge, skills, and abilities:

• Ability to work as part of a team
• Excellent meeting facilitation skills
• Excellent oral and written communication and presentation skills
• Evidence of self-initiative, self-direction, motivation, as well as critical and creative thinking skills
• Sound project management skills
• Ability to effectively manage multiple tasks and a large volume of work
• Flexibility and adaptability
• Extensive experience and skills with Microsoft products required; certification is a plus
• Expertise in SharePoint (preferably SharePoint Online)
• Experience using Power Platform Tools (Power Automate, Power Apps, PowerBI, etc.)
• Experience using SQL Management Studio to query and analyze data
• Solid experience in problem analysis and resolution of software problems

Personal:

• Excellent interpersonal and communications skills
• Ability to work in a distributed, dynamic, team-oriented environment
• Ability to handle clients professionally during all interfaces
• Proven ability to function in a self-directed environment
• Excellent customer and business focus
• Excellent problem-solving and investigative skills

Not-for-profit electrical transmission membership organization. Small staff with big impact across North America.

Company Description

Not-for-profit electrical transmission membership organization. Small staff with big impact across North America.