Customer Service Representative

Job Description

Job Description

Customer Service Representative
Dawson’s Electric is looking for an organized, efficient Customer Service Representative with an
eye for detail and high level of accuracy. The Customer Service Representative should be
professional and courteous, a skilled multi-tasker with excellent time management, computer,
and communication skills.

Who We Are
At Dawson’s Electric, there is a tremendous opportunity for growth as we seek people who want
to make a mark within our team, and our community, as we all become leaders in our industry.
We offer excellent pay with bonuses, health insurance, 401K, paid holidays, paid time off, and
prioritize work/life balance. We understand that sometimes you need flexibility in your schedule
to catch a kid’s ballgame, make a doctor’s appointment, and juggle this busy life - so we work
with you to make these things happen and ensure your family comes first!

Location: Fuquay-Varina, NC

What We Offer:

• Competitive Pay - Starting at $18/hr
• Health Insurance
• 401K and ancillary benefits
• Opportunity for growth and continued training
• Flexible schedule
• Paid holidays and vacation

Responsibilities:

• Answer all incoming calls, as the initial point of contact
• Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs
• Help the field team by taking detailed notes from customer calls and entering them into our system
• Contribute to our company’s culture by being upbeat and hard-working

Requirements:

• High School Diploma/GED is required
• Self-starter, reliable, flexibility with hours
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Courteous, professional manner, strong customer service skills
• Computer literacy and strong typing skills
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as party of a team
• Excellent multitasking and follow-up skills, with high attention to detail

We are an equal opportunity employer

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