Account Manager - DickersonBakker Fundraising Solutions
Location: Remote (within the continental U.S.) — candidates in Eastern and Central time zones highly desirable. Option to work out of our Raleigh office if preferred.
Salary Range: $68,000 - $75,000 (commensurate with experience) + benefits Position Overview
The Account Manager plays a key role in supporting DickersonBakker’s Fundraising Solutions clients through the effective execution of multi-channel direct response fundraising programs. This position is responsible for day-to-day client communication, campaign coordination, and delivery of high-quality fundraising initiatives that drive measurable results. The ideal candidate combines strategic thinking with strong attention to detail and thrives in a fast-paced, collaborative environment serving nonprofit organizations. Key Responsibilities
Account Management
- Manage day-to-day responsibilities associated with assigned clients’ direct response fundraising programs.
- Demonstrate a strong understanding of CRM, digital, data, and direct response marketing strategies, along with the client’s mission and objectives.
- Participate in annual planning, budgeting, and project meetings.
- Support the Account Director and SVP in preparing annual and seasonal marketing plans, results reviews, QBRs, and client presentations.
- Coordinate with the Project Manager to provide documentation for pricing worksheets and billing.
- Build and maintain trust-based relationships with clients, understanding their goals and ensuring alignment with DB’s services.
- Handle administrative tasks, including maintaining client files, processing paperwork, capturing meeting notes, and drafting creative briefs.
- Oversee direct response fundraising projects from launch through completion to ensure timely, accurate delivery within the defined scope.
- Keep Account Director informed on project status, solicit input, and identify opportunities to enhance client outcomes and team efficiency.
- Serve as the primary point of contact for client creative review and approval.
- Approve key creative components before client submission to ensure alignment with strategy and brand voice.
- Oversee review cycles for print and digital deliverables, including proofs, test sends, and final sign-offs.
- Manage the release of art to production and oversee the inspection and distribution of client samples.
- Collaborate with Project Management and Data teams to develop and update data processing instructions and mail matrices.
- Ensure accuracy of data files, campaign specifications, and reporting documentation.
- Perform quality control checks, including data counts, personalization, and insertion sign-offs.
- Partner with the Account Director and SVP to assist with campaign analysis and performance reporting.
- Support the preparation of QBR presentations and milestone reporting materials that showcase outcomes and insights.
- Strong understanding of direct response fundraising and/or marketing.
- Exceptional attention to detail and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Proficiency in Microsoft Word, Excel, and PowerPoint; basic understanding of data analytics.
- Experience with Asana and Power BI is highly desirable.
- Resourceful, proactive self-starter with the ability to take initiative and follow through on projects from concept to completion.
- Bachelor’s degree (B.A. or B.S.) or equivalent experience.
- 2–3+ years of experience in direct response marketing and/or fundraising.
- 2–3+ years of account management experience with proven success in client relations.
- Agency experience strongly preferred; startup or fast-growth environment experience a plus.
- Project management experience (formal or informal) preferred.
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