File Intake Clerk
- Utilize client-provided data to set up new claims in the system (both manual and electronic).
- Review all data imported for accuracy and formatting errors.
- Load and review daily updates from clients.
- Download and import Account Level Documentation (i.e., contracts, applications, etc.)
- Review Account Level Documentation for accurate balances and consumer information.
- Maintain strong communication and customer service with client base.
- Run manual and automated credit check reports.
- Identify and correct balance discrepancies as necessary.
- Generate and send Initial Notice letters with accurate balance and file information.
- Process judgments obtained by previous firms in both practicing and non-practicing states.
- Ability to work independently and maintain control of a varying number of files for different clients, in different stages of the litigation process.
- Prefer Associates degree and/or a minimum of 1-2 years equivalent experience.
- Proficient with creating and revising Excel spreadsheets.
- Ability to analyze and decipher data such as: status of debtor payments, account balances, status of litigation process in client reports. Ability to discover client account errors and present solutions.
- Understanding of the collection litigation process, a plus
- Ability to multi-task a variety of assignments regularly
- Proven ability to work with a team.
- Excellent verbal and written communication skills
- Proficient in basic math: adding, subtracting, multiplying and dividing in all units of measure.
- Proficient organizational skills and strong ability to attend to details.
- Must be able to type a minimum of 50 WPM or more.
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