Administrative Assistant / Customer Support

Bath Fitter is looking for an organized, energetic, and customer-focused Administrative Assistant to help support the daily operations of our Wilmington branch. This role is perfect for someone who enjoys helping customers, staying organized, multitasking, and being part of a collaborative team that keeps the branch running smoothly.

We are looking for someone who is professional, detail-oriented, outgoing on the phone, and comfortable balancing customer service, scheduling, office administration, and lead follow-up.

If you love organization, communication, and creating a great customer experience, we’d love to meet you.

What You’ll Do

• Answer incoming calls and assist customers professionally and confidently
• Schedule appointments for Sales Consultants
• Follow up with leads generated from events, websites, calls, and marketing campaigns
• Assist with customer service and service call scheduling
• Support follow-up efforts with unsold estimates and pending opportunities
• Enter and maintain accurate customer information in CRM systems
• Prepare installation document packages for Installers
• Assist customers visiting the showroom
• Help maintain office organization, filing, and supply inventory
• Send customer thank-you cards and assist with follow-up communications
• Support social media activity and branch projects
• Coordinate post-install quality control appointments
• Work closely with the Administrative Coordinator and Branch Leadership team

What Makes Someone Successful in This Role?

We’re looking for someone who:

• Enjoys talking with customers and building relationships
• Is highly organized and detail-oriented
• Can multitask and prioritize in a busy office environment
• Has a positive, team-first attitude
• Is comfortable making outbound follow-up calls
• Learns technology and systems quickly
• Takes initiative and stays productive without constant supervision

Qualifications

Preferred experience includes:

• Administrative support
• Customer service
• Appointment scheduling
• Reception or front desk support
• CRM or data entry systems
• Sales support or call center experience

Requirements

• High school diploma or GED
• 6–12 months of related experience preferred
• Strong communication and phone skills
• Comfortable using computers, Microsoft Office, CRM systems, Teams/Zoom, and email
• Professional and dependable with strong attendance

Why Join Bath Fitter?

• Stable, full-time opportunity
• Supportive and team-oriented culture
• Opportunity for long-term growth
• Variety in your day-to-day responsibilities
• Work with a respected national brand
• Fast-paced environment where your contributions matter

If you are organized, customer-focused, and ready to be part of a growing team, apply today.

About Bath Fitter

For over 40 years, Bath Fitter has been the leader in bathtub and shower remodeling, providing high-quality, seamless tub-over-tub solutions. Our products offer a one-day installation process, premium materials, and an industry-best warranty, making us the top choice for homeowners and commercial properties across North America.

Now is the perfect time to join our team and build a career with a company that values your skills!

Apply today and take the next step in your professional journey!