Operations Manager, Medical Communications

Work Schedule

Environmental Conditions

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work:

Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and company policies and procedures. May interact with the client and internal groups to discuss and resolve issues impacting client operations. Trains and supervises healthcare and non-healthcare, professional level program staff. Develops, coaches, and mentors staff.

A day in the Life:

• May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work.

• Oversees and/or completes development of client reports and procedural documents.

• Maintains thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.

• Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program.

• Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum.

• Acts as a resource for front line staff for assistance with managing their scope of service.

• May function as the front line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints.

• Manages staff, which may include interviewing and selection, preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

Keys to Success:

Education

Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing. Some programs may require a Pharm.D. Active North Carolina license is required.

Experience

Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1 year).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

• Strong leadership skills

• Strong attention to detail and organizational skills

• Effective verbal and written communication skills

• Excellent problem solving and analytical skills

• Demonstrated time management skills and multi-tasking skills

• Strong interpersonal and decision making skills

• Ability to coach and train staff

• Ability to work in a team environment and/or independently as needed

• Ability to maintain a positive and professional demeanor in challenging circumstances

Physical Requirements / Work Environment

• Work is performed in an office environment with exposure to electrical office equipment

• Constant interaction with clients/associates required

• Must pay constant attention to detail-visual, mental

• Must be able to multi-task constantly

• Long, varied hours required occasionally

• Daily exposure to high pressure, intense concentration

• Occasional drives to site locations and or occasional travels domestic travel

• The position is a hybrid position (some days in office and some days from private remote location)

• Frequently stationary for 6-8 hours per day

• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists

• Moderate mobility required

• Occasional crouching, stooping, bending and twisting of upper body and neck

• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf

• Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences

• Frequently interacts with others, relates sensitive information to diverse groups both internally & externally

• Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration

• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task

• Regular and consistent attendance

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!