Ticketing Operations & Pricing Manager

Job Description

Job Description

About Us

Big Time Tix is a fast-moving, high-energy ticket resale company dedicated to optimizing ticket sales through strategic inventory management, pricing strategies, and risk mitigation. We operate in a fast-paced, fast-moving market where smart, data-driven decisions drive success.

We’re looking for a Ticketing Operations & Pricing Manager who can stay ahead of the market, lead a remote team, and make smart, strategic decisions under pressure. If you’re someone who thrives in fast-paced, data-driven environments, enjoys analyzing trends, and is comfortable making high-stakes decisions in real time, this role is for you.

What You’ll Do

Inventory & Pricing Management

• Oversee day-to-day ticket inventory, ensuring accuracy and adjusting forecasts based on sales trends and demand.
• Work with the buying team (3-10 employees) to make sure we’re acquiring the right tickets at the right time.
• Manage pricing strategies to maximize sales, using market data and competitor analysis to adjust in real time.
• Coordinate with the overnight risk and pricing specialist to fine-tune pricing and stay competitive.
• Learn and use automated pricing tools (Skybox POS and Drive) to optimize listings dynamically.

Risk & Market Strategy

• Keep a close eye on market trends, competitor pricing, and demand shifts to minimize risk and capitalize on opportunities.
• Work with the presale specialist to determine presale dates, organize purchase tracking, and secure exclusive access codes.
• Adjust strategies on the fly when the market shifts—sometimes that means holding inventory, sometimes it means selling fast.
• Collaborate with the future sales manager to explore new long-term sales opportunities beyond day-to-day transactions.

Team Leadership, Training & Productivity

• Lead and support a remote team, making sure everyone is clear on goals and hitting targets.
• Train and onboard new team members, ensuring they understand inventory management processes, pricing strategies, and market dynamics.
• Use Google Sheets and Excel to track performance and keep operations running smoothly.
• Provide coaching and feedback, helping team members improve their decision-making and efficiency.
• Ensure seamless coordination across the buying team, pricing specialists, and presale operations.

Decision-Making in a Startup Environment

• This isn’t a job where you set a strategy once and forget it—you’ll be making constant adjustments based on data and trends.
• Prioritize tasks effectively, knowing when to act fast and when to wait for the right moment.
• Work closely with leadership to fine-tune pricing, streamline operations, and drive revenue growth.
• Be comfortable with ambiguity and problem-solving—we don’t have strict processes for everything, so you’ll help build and improve them as we grow.

Who You Are: This role is a great fit if you -

• Have worked in ticketing, inventory management, e-commerce, or a similar field where timing and pricing matter.
• Love data-driven decision-making and are comfortable making rapid calls based on numbers.
• Have experience managing teams, especially in a remote or hybrid setup.
• Know your way around Google Sheets, Excel, and pricing tools—or can pick them up quickly.
• Are comfortable in high-stakes environments where the right (or wrong) decision can impact revenue.
• Are adaptable and can adjust strategies on the fly without getting flustered.
• Prefer a hands-on, entrepreneurial environment over a large, corporate office.
• Once you’re up-and-running, can work without micromanagement—you take ownership of your work and find solutions independently.

Why Join Us?

• We’re a true startup. If you want a corporate office with layers of management, this isn’t it. But if you want to own your work and be part of a small team that moves fast, you’ll fit right in.
• Your decisions will have a direct impact. This isn’t a role where you’re just maintaining systems—you’ll be making calls that affect the bottom line every day.
• It’s a fast-moving, high-energy industry. If you like analyzing trends, predicting demand, and competing in a dynamic market, you’ll thrive here!
• You’ll lead a capable, experienced team. You won’t be micromanaging—your team knows what they’re doing. Your job is to keep them aligned and help them make better decisions.
• We’re growing, and you’ll grow with us. This is a high-impact role with room for expansion and bigger responsibilities over time.

Interested?

If you excel in inventory management, pricing strategy, and remote team leadership, and are looking for an exciting, high-impact role in a fast-paced industry, apply now to join Big Time Tix.