MH/SA Adult Qualified Professional

Job Description

Job Description

Benefits:

• Employee discounts
• Health insurance
• Paid time off

About the Role:
Join United Quest Care Services LLC as a MH/SA Adult Qualified Professional and make a meaningful impact in the lives of individuals struggling with mental health and substance abuse challenges. We are dedicated to providing compassionate, client-centered care in the Greensboro, NC area.

Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation
• Health Insurance

Clinical & Service Responsibilities

• Provide community-based behavioral health support services to members with mental health, substance use, and psychosocial needs
• Complete comprehensive assessments, service notes, and person-centered documentation
• Assist members with goal development, skill-building, crisis prevention, and community integration
• Coordinate care with providers, therapists, case managers, referral sources, and outside agencies
• Monitor member progress toward treatment goals and provide ongoing support and interventions
• Conduct face-to-face visits in office, home, school, hospital, shelter, or community settings as assigned
• Provide psychoeducation, coping skills training, and support with independent living skills
• Assist members with accessing housing, medical care, transportation, employment, and community resources
• Maintain productivity expectations and complete documentation within required timeframes
• Participate in treatment team meetings, staffing, supervision, and trainings

Administrative & Operational Responsibilities

• Complete timely and accurate documentation within the Electronic Health Record (EHR)
• Maintain daily schedules, appointments, and member contact logs
• Coordinate referrals and follow-up appointments
• Communicate updates and concerns to supervisors and treatment team members
• Ensure compliance with Medicaid, state, and agency documentation requirements
• Assist with audits, authorizations, and record reviews as requested
• Enter and maintain member notes
• Complete and review QP staff notes
• Check and respond to agency emails daily
• Complete initial supervision plans for staff and communicate updates to Human Resources
• Complete initial Person-Centered Plans (PCPs) and Crisis Plans and submit to Medical Records
• Review staff caseloads and update authorization tracking lists
• Participate in administrative meetings and staff caseload meetings
• Review grievances and incident reports as needed
• Monitor non-maximized service hours and productivity
• Participate in team meetings with core staff and treatment teams
• Complete documentation and updates within Microsoft systems and internal tracking platforms
• Attend monthly staff meetings and mandatory agency meetings
• Participate in chart audits and quality assurance activities
• Conduct quality insurance and compliance calls
• Update PCPs, Crisis Plans, PHQ-9, and GAD-7 tools as required
• Maintain and update community resource lists
• Participate in peer review activities with leadership
• Track therapy and medication management appointments
• Process member discharges for no-show status, inactivity, or as clinically indicated
• Participate in supervision sessions and staff development activities
• Track treatment compliance for treatment team meetings and required assessment tools
• Complete NC TOPPS documentation and updates
• Schedule and coordinate documentation updates
• Complete annual trainings and compliance requirements
• Update intake documentation and admissions records
• Complete grievance and incident reporting documentation
• Create and maintain staff supervision plans
• Participate in disciplinary action processes as directed by leadership
• Complete DLA-20 assessments and updates

Communication & Coordination

• Communicate effectively with members, families, providers, hospitals, DSS, schools, and community agencies
• Maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements
• Serve as a liaison between members and treatment providers to support continuity of care
• Respond professionally and appropriately during crisis situations
• Maintain healthy professional boundaries with members and families

Compliance & Professional Standards

• Maintain strict confidentiality of protected health information
• Follow all agency policies, procedures, and professional conduct standards
• Participate in staff meetings, trainings, supervision sessions, and continuing education
• Adhere to HIPAA, OSHA, infection control, and workplace safety standards
• Demonstrate professionalism, empathy, cultural sensitivity, and trauma-informed care practices
• Maintain accurate and timely service documentation according to Medicaid standards

Qualifications
Education

• Bachelors degree in Human Services or related field required

Examples include:

• Psychology
• Social Work
• Counseling
• Human Services
• Sociology
• Criminal Justice
• Behavioral Science

OR

• Qualified Professional status meeting North Carolina Medicaid and DHHS requirements

Experience

• Minimum 1 year of experience working with individuals with mental health, substance use, or behavioral health needs preferred
• Community-based service experience preferred
• Experience working with Medicaid populations preferred
• Experience with Electronic Health Records (EHR) preferred
• Knowledge of person-centered planning and behavioral health documentation preferred
• Experience with treatment planning, crisis planning, and service coordination preferred

Skills & Competencies

• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to work independently and within a multidisciplinary team
• Strong crisis intervention and problem-solving skills
• Ability to build rapport and maintain professional relationships
• Knowledge of community resources and service coordination
• Attention to detail and documentation accuracy
• Strong documentation and compliance skills
• Ability to manage deadlines and productivity expectations
• Bilingual candidates are encouraged to apply

Preferred Qualifications

• Experience with NC Medicaid services
• Knowledge of Trillium, Vaya, Alliance, Partners, or Healthy Blue processes
• Experience working with individuals diagnosed with severe mental illness and substance use disorders
• Knowledge of trauma-informed care and recovery-oriented treatment approaches
• Valid North Carolina drivers license and reliable transportation
• Familiarity with PHQ-9, GAD-7, DLA-20, and NC TOPPS requirements

Physical Requirements

• Ability to sit, stand, bend, and travel throughout the community as needed
• Frequent computer, phone, and documentation use
• Ability to transport and assist with member support activities
• Ability to lift up to 1525 pounds occasionally
• Clear verbal and written communication skills

Work Environment

• This position includes office-based and community-based work settings serving individuals with mental health, substance use, and psychosocial needs.
• Qualified Professional (QP) will work closely with leadership, providers, therapists, peer support staff, and community agencies to support quality member care and continuity of services.

About Us:
United Quest Care Services LLC has been serving the Greensboro community for over a decade, providing high-quality mental health and substance abuse services. Our clients love us for our personalized approach and commitment to their well-being, while our employees appreciate a supportive work environment that fosters growth and collaboration.

Flexible work from home options available.