Junior Technical Writer

Kforce has a client in Charlotte, NC that is seeking a Junior Technical Writer. This role will focus on creating clear, accurate, and user-friendly documentation for internal systems, processes, and support workflows across the organization. The ideal candidate is highly detail-oriented, comfortable working with technical and non-technical stakeholders, and skilled at translating complex systems into easy-to-understand documentation that supports both internal teams and franchise partners. Responsibilities:

• Create, edit, and maintain clear, user-friendly documentation for franchise partners and internal teams, including SOPs, process guides, FAQs, and reference materials
• Develop franchise-facing content that supports system usage, operational processes, and new initiatives
• Partner with business, operations, and technical stakeholders to understand workflows and translate them into accessible documentation
• Ensure documentation is written in plain, business-friendly language tailored to a non-technical audience
• Maintain consistency, accuracy, and quality across all documentation
• Support the creation of onboarding materials, job aids, and training resources for franchise and internal use
• Organize and structure documentation to improve usability, adoption, and ongoing maintenance
• Proactively identify gaps or opportunities to improve documentation and communication
• 1-3 years of experience in technical writing, documentation, business writing, or a related role (including internships or contract work)
• Experience creating clear, user-friendly documentation, such as SOPs, process guides, FAQs, job aids, or internal help content
• Strong writing and editing skills with the ability to explain processes and systems clearly to non-technical audiences
• Ability to write in plain, business-friendly language while maintaining accuracy and clarity
• Experience working with subject matter experts (SMEs) or stakeholders to gather information and validate content
• Strong attention to detail, with the ability to ensure accuracy, consistency, and completeness in documentation
• Basic experience organizing content so it is easy to navigate, maintain, and update
• Comfort using common documentation tools such as Microsoft Word, Google Docs, SharePoint,
• Experience with Confluence, or similar platforms
• Ability to manage multiple tasks, take feedback well, and meet deadlines