Senior Director, Vendor Management
- Develop and implement vendor compliance policies and procedures to ensure adherence to company standards and regulatory requirements.
- Monitor vendor performance regularly and work with business partners to ensure consistency and goal adherence by implementing performance action plans when needed to drive improvement regarding compliance and service quality.
- Collaborate with cross-functional teams to develop and enforce vendor contracts, (SLA’s)-service level agreements, and (KPI’s)-key performance indicators to include scalation responsiveness and headcount budgeting.
- Lead audits and assessments of vendor operations to identify areas for improvement and ensure compliance with industry standards to include but not limited to CPE inventory, Quality control.
- Establish and maintain relationships with key vendor partners to foster collaboration and resolve issues efficiently.
- Provide guidance and support to field operations teams on vendor management best practices and compliance requirements, including managing training initiatives for business partners.
- Develop and manage operating and capital budgets related to vendor management activities.
- Ensure effective onboarding, offboarding, and credentialing processes for vendors and subcontractors.
- Collaborate with legal and regulatory teams to ensure vendor agreements comply with applicable laws and regulations.
- Monitor industry trends and best practices related to vendor management and compliance, recommending and implementing process improvements as needed.
- Minimum 15 years of business management experience, with increasing levels of responsibility in vendor management or related fields with half of those years being within the telecommunications industry.
- Certifications surrounding data analytics and process improvements are a plus such as Six Sigma or Franklin Covey programs, and leadership etc.
- A thorough understanding of the (NPS)-Net Promoter Score and the effects that our initial actions from start to finish have on both our industry and brand reputation. Ability to parse through this data and layout a collective improvement plan.
- Proven success in developing and implementing vendor compliance programs.
- Strong understanding of vendor selection, performance management, and contract negotiation.
- Experience in conducting in person and virtual audits and assessments of vendor operations.
- Excellent communication and negotiation skills with the ability to build strong relationships with external partners.
- Demonstrates leadership and problem-solving abilities in a complex operational environment.
- Proficiency in MS Office software (Excel, Word, PowerPoint).
- Strong project management skills with the ability to prioritize and manage multiple initiatives.
- Knowledge of regulatory requirements and industry standards related to vendor management.
- Valid driver's license in compliance with state law.
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