General Manager
- Oversee the service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
- Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the culture.
- Ensure all departments are profitable and maintain strong working relationships.
- Delegate authority and assign responsibility to all employees, supervise work activities of all employees.
- Ensure staff received proper training for each position, including safety training and standard operating procedures.
- Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention.
- Protect the assets of the hotel by enforcing and maintaining preventative maintenance program.
- Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner.
- Responsible for hotel Brand satisfaction scores scores, cumulatively and each department.
- Comply with all brand initiatives and standards.
- Allocate funds, authorizes expenditures and assists Management Company in budget planning.
- Produce required monthly financial reports and know at all times where the hotel stands against budget.
- Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
- Responsible for all hotel inventories and par levels. Approve all purchase orders.
- Participate in the sales efforts and processes at the hotel by daily interaction with Sales Manager.
- Conduct regular staff and employee meetings.
- Facilitate open employee communication to discern grievances and respond to grievances in appropriate manner including readdressing those meriting correction.
- Coordinate capital improvement projects to maintain, upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration.
- Possess knowledge of hospitality industry and business management fields.
- Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
- Able to work independently with minimal supervision and desire to participate as part of a team.
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
- Knowledge of sales process, client base, and general market knowledge.
- Knowledge of revenue management and successfully forecast business on both short-term and long-term basis.
- Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
- Lead and be a role model for all team members.
- Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
- Able to assess/evaluate team member performance in a fair and consistent manner.
- Able to make decisions with only general policies and procedures available for guidance.
- Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- PTO with immediate accrual
- Access 50% of your wages prior to payday
- Discount program for car rentals, travel, entertainment, etc.
- Hotel Discounts Worldwide
- Health Insurance
- Dental Insurance
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
- Employer Sponsored Long-Term Disability Coverage
- 401(k) with immediate match
- Double Time for Holidays Worked
- Health Savings Account
- Employee Assistance Program (EAP)
- Dependent Care FSA
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