LCSW(A) / LCMHC(A) / LMFT(A) Community Support Team Lead

Job Description

Job Description

Salary: 50K to 60K DOE

PURPOSE
Coordinate, access, and provide Community Support services and/or any other services in accordance with
wraparound philosophy and in the least restrictive setting possible to youth and adults who qualify for
community support and/or Developmental Therapies services; act as a liaison between member, family,
providers, and the community; develop, facilitate and implement interventions through the members team of
providers and supports according to an individualized treatment plan; maintain agency records and
documentation; respond to crisis.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Under general supervision, coordinates the intake and eligibility process; assists the individual using
services in obtaining services, performs functional assessments and social histories; convenes an
Interdisciplinary Team; facilitates the development of the Individual Service Plan; establishes meaningful
goals, coordinates and monitors services in compliance with Administrative Rules, Services Management
Plan; and other applicable policies and procedures, measures progress toward goals. maintains case files,
correspondence, and all other required data; mediates conflicts and advocates for individuals using services.

Knowledge of:
Community Support Team policies and procedures
Clinical diagnosis and treatments
Human services and MH/DD/SAS network
Principles of choice, empowerment, and community integration
Disability related income sources
State Services and Definitions as outlined in MH/DD/SAS
Diagnostic and statistical manual
Basic office practices and procedures including record keeping and filing systems
English language to include grammar, spelling, sentence structure, and vocabulary; and
proofreading skills
General math aptitude
Ability to:
Follow a professional code of ethics including confidentiality, individual rights, and professional and
legal issues in providing services
Maintain confidentiality of protected information Understand and apply policies, rules and regulations
Exercise good judgment in analyzing situations, answering questions, and interpreting policies
Collect data, keep accurate and organized records, and ensure timely preparation of reports
Organize and prioritize multiple tasks

Professionally present and represent MH/DD/SAS services that are courteous and responsive
Respond effectively during crisis situations
Work independently on projects and routine tasks
Follow oral and written instructions
Establish and maintain effective working relationships with individuals using services and their
support network, co-workers, supervisors, agencies and members of the public
Type accurately and use a computer for the purposes of data entry, spreadsheets, word processing,
email and the Internet
Handle moderate to high levels of stress, meet established deadlines and solve problems
appropriate to the position
Communicate effectively both verbally and in writing o Have clarity of speech and hearing, which
permits effective communication
Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a
keyboard
Have sufficient vision, which permits moderate production and review of a wide variety of materials
both in electronic and hardcopy forms
Lift, move, push and pull up to 10 pounds
Sit for extended time periods, bend, and reach
Have sufficient personal mobility to complete fieldwork at various facilities
Work flexible schedule and additional time as needed

SPECIFIC DUTIES
To be performed satisfactorily with or without reasonable accommodation, the following duties are normal for
this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and
assigned.
Performs intake duties and explains agency services to applicants
Processes applications for services by conducting intake interviews, completing social histories,
obtaining necessary assessments and determining eligibility
Determines legal settlement by verifying information, contacting providers, county and family
members
Identifies alternative funding and assists the individual using services in accessing other financial
supports
Provides information regarding available community resources and its natural supports
Convenes Admission Team and coordinates development of Individual Service Plan
Assists individuals, their families, and their guardians in maximizing their abilities for self-direction by
empowering them to achieve the greatest possible degrees of independence
Mediates conflicts between providers, family members, individuals using services, legal
representatives, and/or the agency relative to the needs of the individual, as identified in the
Individual Service Plan

Works with the Interdisciplinary Team to identify needs and establish meaningful goals
Requests funding appropriate to identified needs
Coordinates the implementation and monitoring of the Individual Service Plan
Monitors progress toward goals using required quarterly reports
Initiates discharge planning process to transfer/close cases when services are no longer needed or
desired
Ensures compliance with regulatory requirements for incident reporting
Maintains case files and resource files according to established standards
Coordinates Community Support Team Services to established State Definitions
As a mandatory reporter, maintains approved training on child and dependent adult abuse
Participates in MH/DD/SAS Services, agency, provider and statewide committee meetings
Performs all work duties and activities in accordance with EQCS policies, procedures, and safety
practices

MINIMUM EDUCATION. TRAINING AND EXPERIENCE
A Bachelor's degree with 4 years of experience working in a human service-related field under a QP
in some capacity or 30 semester hours in a human services field (including, but not limited to,
psychology, social work, mental health counseling, marriage and family therapy, nursing, education,
occupational therapy, and recreational therapy) and at least one year of experience in the delivery of
services to the population groups that the person is hired as a case manager/QMHP to serve.
An individual who holds a license, provisional license, certificate, registration or permit issued by the
governing board regulating a human service profession, except a registered nurse who is licensed to
practice in the State of North Carolina by the North Carolina Board of Nursing who also has four
years of full-time accumulated experience in MH/DD/SA with the population served, or a graduate of
a college or university with a Masters degree in a human service field and has one year of full-time,
post-graduate degree accumulated MH/DD/SA experience with the population served, or a
substance abuse professional who has one year of full-time, post-graduate degree accumulated
supervised experience in alcoholism and drug abuse counseling.

CONDITIONS OF EMPLOYMENT
Satisfactory Background Investigation
Valid NC Drivers License and proof of personal vehicle insurance coverage
CPR/First Aid Certification & Bloodborne Pathogens Training
Non-Violent Crisis Intervention Training
Ability to successfully complete service-specific training