Senior System Implementation Consultant (AI & Digital Transformation)

Role: Senior System Implementation Consultant (AI & Digital Transformation)

Location: Charlotte, NC (Hybrid - Look for local candidates)

Employment type: W2 only

Duration: Long-term contract

We are seeking a Senior System Implementation Consultant to drive the successful deployment, adoption, and value realization of AI, Agentic AI, automation, and digital transformation solutions across the enterprise. This role will lead implementation planning, stakeholder engagement, operational readiness, Human-in-the-Loop (HITL) governance, training, onboarding, and business transformation initiatives to ensure sustainable business outcomes and user adoption.

Responsibilities:

• Lead end-to-end implementation of AI, Agentic AI, automation, and enterprise technology solutions from planning through production stabilization.
• Develop and manage project plans, deployment roadmaps, implementation schedules, governance forums, risks, dependencies, and executive reporting.
• Drive rollout and onboarding of AI-enabled products and platforms, including Epiplex, Zenerate, Digital Adoption Platforms, and Agentic AI solutions.
• Partner with business stakeholders to identify AI, automation, and process transformation opportunities through process discovery, workflow analysis, and operational insights.
• Conduct process discovery workshops and current-state assessments to identify opportunities for automation, workforce optimization, and AI adoption.
• Establish and manage Human-in-the-Loop (HITL) programs, including review workflows, exception handling, quality controls, and governance frameworks.
• Lead training, onboarding, change management, and operational readiness activities to ensure successful adoption and business transition.
• Support User Acceptance Testing (UAT), release readiness, deployment validation, hypercare, and post-production stabilization.
• Collaborate with Product, Engineering, Data Science, Risk, Compliance, and Operations teams to implement AI and intelligent automation solutions.
• Define, monitor, and report KPIs, adoption metrics, operational performance indicators, and business value realization measures.
• Develop executive dashboards and scorecards to measure adoption, productivity improvements, process efficiency gains, and realized business benefits.

Required Qualifications:

• 7+ years of experience in technology implementation, project management, consulting, operations transformation, product deployment, or related disciplines.
• Experience leading enterprise-scale technology, AI, automation, or digital transformation initiatives.
• Experience with stakeholder management, project planning, governance, and executive communications.
• Experience managing user onboarding, training, operational readiness, and change management programs.
• Strong analytical, facilitation, problem-solving, communication, and organizational skills.

Desired Qualifications:

• Experience implementing AI, Generative AI, Agentic AI, workflow automation, or intelligent operations solutions.
• Knowledge of Large Language Models (LLMs), prompt engineering, AI orchestration, and enterprise AI adoption practices.
• Experience with Retrieval Augmented Generation (RAG) architectures, knowledge management solutions, document ingestion pipelines, and enterprise search capabilities.
• Familiarity with vector embeddings, semantic search, knowledge retrieval, and enterprise content indexing.
• Experience with process discovery, workflow mining, task mining, and business process intelligence platforms.
• Experience with Epiplex, Zenerate, digital learning platforms, simulation tools, or digital adoption solutions.
• Knowledge of banking operations, operational excellence, and business process transformation practices.
• PMP, Agile, Scrum, Lean Six Sigma, or equivalent certifications preferred.