Operations Technician

Description

As an Operations Technician in the Transport NOC you will be responsible for monitoring and maintaining the transport network. This role opens trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Basic knowledge of Optical/DWDM transport network topology and/or digital loop carrier (DLC). Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively. Has thorough understanding of telecom, network topology and repair procedures. Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers, other NOC centers, off-net providers and customers.

As an Operations Technician, your duties and responsibilities will include:

• Maintain excellent acknowledgement and response time to alarms and customer calls.

• Provide quality documentation of network failures and maintenance activity.

• Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence.

• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.

• Manage and correlate multiple trouble reports.

• Communicate with internal customers and others in a repair situation.

• Provide Tier I support in platforms supported

• Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.

• Provide follow up and closure of assigned trouble tickets

• Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays

Additional Skills & Qualifications

WHAT IT TAKES TO CATCH OUR EYE

• Knowledge and experience in network architecture of Transport network services and systems

• Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower level applications and associated technologies and configurations

• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus

• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels

• Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite

BONUS POINTS FOR:

• Industry certifications (Business Management or Technical Certification)

• Awards for operational or customer service excellence

• Experience working as a technical support specialist

• Experience working in a Network Operations Center

Job Type & Location

This is a Contract position based out of Charlotte, NC.

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.