Workstation Specialist

Description

The Workstation Support Specialist is responsible for providing second- and third-level technical support for software, hardware, and networking systems. They are responsible for software image creation and management, and for escalating more complex problems to Management and/or another appropriate technical support group in a timely manner. The Workstation Support Specialist must have strong verbal communication and customer service skills, as they will interact directly with end users across all departments.

Skills

Help desk support, Troubleshooting, Help desk, Windows 10, Support, Ticketing system, Technical support, powershell

Additional Skills & Qualifications

Education and Experience

• Two years of experience working as an IT Helpdesk Technician or in a similar customer support role.

• Certifications are a plus, but are not required.

Required Skills and Abilities

• Extensive knowledge of Windows-based operating systems, as well as familiarity with Linux-based operating systems, is required.

• PowerShell scripting is required.

• Active Directory Administration skills are required.

• Excellent interpersonal and communication skills to explain technical concepts to non-technical users, and work with other IT teams. Passion for problem-solving and customer service.

• Strong analytical skills to diagnose and resolve challenging technical problems.

• Ability to support Mainframe 3270 sessions via macros is strongly encouraged, but not required.

• Experience with ticketing systems, remote access tools, and diagnostic utilities.

• Ability to work on multiple projects and reprioritize as needed.

• Ability to stay current with new technology and adapt to new and unexpected events.

• Advanced troubleshooting: diagnose and resolve complex hardware, software, and network issues that are escalated from Tier 1 support.

Location & Commitments

• This position is on-site only; it is not eligible for Work from Home.

Responsibilities of the Role

1. Clearly communicate technical solutions and instructions in a user-friendly and professional manner.

2. Technical expertise: A deeper understanding of IT systems, networks, and applications, beyond basic support.

3. Mentoring: May mentor and guide Tier 1 technicians and act as a point of escalation.

4. Ensure that the ACD call and Chat queue is responded to in a timely manner.

5. Monitor, resolve, and update the IT Service Desk Management system.

6. Create and update documentation: Assist in creating and updating support documentation and knowledge bases.

7. Work on various special projects as needed.

8. Prioritize and schedule problem resolution. Escalate problems to the supervisor when

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Raleigh,NC.

This position is anticipated to close on Jan 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.