Technical Support (Ambassador)
Job Description
Job Description
JOB DESCRIPTION
Title: Technical Support – Coffee Vending Machines
Purpose: As a Technical for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.
Duties and Responsibilities:
- Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
- Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
- Demonstrate equipment operation and advise customers on achieving optimal performance.
- Document procedures, maintain detailed service records, and report on sales activities and account statuses.
- Present new products and services to existing clients, identifying opportunities for upselling.
- Adhere to company procedures and protocols, ensuring compliance with quality standards.
- Build and nurture positive relationships with customers to foster trust and loyalty.
Required Skills and Knowledge:
- Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
- Customer service experience is advantageous.
- Strong troubleshooting skills and technical aptitude.
- Excellent mechanical aptitude and attention to detail.
- Clear and effective communication skills, both verbal and written.
- Proficiency in reading technical diagrams and blueprints.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
- Bachelor’s degree or equivalent technical certification preferred.
- Spanish language proficiency is a plus.
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