Technical Support (Ambassador)

5TH HQ LLC
Charlotte, NC

Job Description

Job Description

JOB DESCRIPTION

Title: Technical Support – Coffee Vending Machines

Purpose: As a Technical for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.

Duties and Responsibilities:

  • Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
  • Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
  • Demonstrate equipment operation and advise customers on achieving optimal performance.
  • Document procedures, maintain detailed service records, and report on sales activities and account statuses.
  • Present new products and services to existing clients, identifying opportunities for upselling.
  • Adhere to company procedures and protocols, ensuring compliance with quality standards.
  • Build and nurture positive relationships with customers to foster trust and loyalty.

Required Skills and Knowledge:

  • Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
  • Customer service experience is advantageous.
  • Strong troubleshooting skills and technical aptitude.
  • Excellent mechanical aptitude and attention to detail.
  • Clear and effective communication skills, both verbal and written.
  • Proficiency in reading technical diagrams and blueprints.
  • Ability to work independently, manage time effectively, and prioritize tasks.
  • Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
  • Bachelor’s degree or equivalent technical certification preferred.
  • Spanish language proficiency is a plus.

Posted 2026-06-13

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