Field Service Technician

Are you an expert at troubleshooting PLCs and HMIs but tired of living out of a suitcase? We represent a family-owned, global leader in advanced furnace technology. This is a unique Hybrid Field/Engineering role based in Pineville, NC, designed for a technical problem-solver who wants to influence machine design rather than just fixing broken parts. Why is this role different:

• Work-Life Balance: Primarily on-site support with under 25% travel.
• Influence Design: You will be the "Feedback Conduit" to Engineering, using your field data to drive machine reliability and serviceability.
• High-Tech Environment: Work on cutting-edge equipment used in global manufacturing.

What you’ll be doing:

• Providing remote and on-site technical support for industrial furnace systems.
• Troubleshooting Rockwell/Allen-Bradley platforms (Studio5000, ControlLogix, FactoryTalk).
• Performing root cause analysis and implementing corrective actions (CAPA).
• Training customers and in-house technicians on complex system operations.

The Profile We’re Looking For:

• Experience: 3-8 years of hands-on PLC troubleshooting in an OEM or capital equipment environment.
• Skills: Expert-level knowledge of VFDs, servos, safety circuits, and industrial networking (EtherNet/IP).
• Communication: Ability to bridge the gap between frustrated customers and internal engineering teams.
• Background: An Associate's or Bachelor's degree is preferred, but we value equivalent field service experience above all else.
• Pay: $70-80k per year

Send resume to [email protected] . Client wants to immediately hire the right person.

salary: $70,000 - $80,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

 Technical support: Deliver remote and on-site support across mechanical, electrical, controls, and software; support installation, commissioning, repairs, and upgrades.  PLC/HMI: Troubleshoot Rockwell/Allen-Bradley PLCs and HMIs; analyze I/O and networks; implement low-risk code changes with engineering.  Engineering feedback: Capture field data and failure modes; drive DFM/DFR improvements for reliability and serviceability.  Root cause & CAPA: Lead or support investigations; implement and verify corrective actions.  Customer upgrades: Scope, assess risk, implement, and document customer-driven hardware/software changes.  Documentation & training: Create service documentation and troubleshooting tools; support technician and customer training.  Safety & compliance: Support NFPA 86 compliance and safety testing practices.  Service metrics: Track KPIs to reduce downtime and warranty cost.  Travel: <25%; primarily remote support.

The essential functions of this role include:

• wearing steel toe shoes
• standing for 8 hours at one time

Skills

• root cause analysis (2 years of experience is required)
• Blueprint Reading
• Blueprints
• schematics (2 years of experience is required)
• troubleshoot (2 years of experience is required)
• plcs (2 years of experience is required)
• HMI
• PLC troubleshooting (3 years of experience is required)
• industrial networking
• Inspection
• Inspecting

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.