Membership Billing Coordinator

Position Overview
The Residential Service Membership Billing Coordinator plays a key role in supporting our Residential Service team by coordinating customer communications, scheduling, memberships, and administrative tasks. This position requires strong organizational skills, a customer-first mindset, and the ability to manage multiple responsibilities in a fast-paced environment.

What You’ll Do

• Serve as the main telephone contact for all Residential customers during the service process
• Update customer records, schedule service/repair/maintenance appointments, and follow up on customer inquiries
• Dispatch technicians to service calls and coordinate their daily schedules
• Manage and process Loyalty Club membership agreements, renewals, cancellations, and payments
• Assist customers and technicians with membership pricing and adjustments
• Process reports related to new memberships, renewals, and cancellations
• Support the Residential Sales team with new agreements sold during job installations
• Coordinate proposals, confirmation calls, and other service-related communications
• Work closely with the Residential Team Leader to improve processes based on customer and technician feedback
• Perform other administrative duties as assigned

What We’re Looking For

• 1+ years of experience in office administration or a related field
• High School Diploma or GED required
• Strong computer skills, including scheduling, spreadsheets, database, and word processing software
• Excellent verbal and written communication skills
• Ability to perform accurate data entry and manage multiple tasks efficiently
• Strong customer focus, teamwork, and problem-solving skills
• Personal traits that align with our values: self-management, organization, empathy, resiliency, diplomacy, integrity

Why Join GSM Services?

• Competitive pay
• Comprehensive benefits package
• Supportive team environment
• Long-standing, reputable company with 95+ years of service excellence
• Opportunity to grow your career while making a difference for our customers and coworkers

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers: