Groomer

Job Description

Job Description

Description:

Are you ready to join our team and make tails wag? Are you an animal lover with a knack for making pets look and feel their best? At Animal House-Wilmington, we’re seeking an experienced groomer to join our team. The ideal candidate will have at least 1 year of prior experience fully grooming dogs, have knowledge of and experience with a range of coat types and cuts, and have a passion for building relationships with grooming clients and their pets. Pay is 50% commission, plus tips. We strive to provide a safe, fun, and rewarding work environment with a focus on pampering pets and ensuring smiles all around!

Duties include:

• Client Communication: Performing consultations with pet parents regarding grooming services, advising them on the best services we can offer based on their dog’s condition and coat type, as well as meeting owners’ grooming expectations; Communicating clearly with clients throughout the grooming process, including before and after, as well as during appointments as needed.
• Grooming Services: Bathing, brushing, combing, trimming, de-matting, de-shedding, drying, scissoring, clipping and filing nails, cleaning ears, and deodorizing services performed on dogs of all shapes and sizes; Removing fleas and ticks as necessary; Styling and haircuts according to industry standards and pet owner’s directions.
• Compassionate Care: Paying special attention to the needs of the individual dog, including puppies, elderly, or disabled dogs; Providing a calm and caring environment that eases pet anxieties as much as possible.
• Looking Out for Pets: Identifying possible health concerns regarding skin, ear, and oral hygiene. Be comfortable communicating those concerns to pet owners so they can seek veterinary care.
• Supply Management: Keeping track of grooming supplies and informing the center’s General Manager of any needs.
• Scheduling: Ability to manage your own schedule; making and tracking appointments using kennel software.
• Safety First: Protecting pets, pet owners, and self by adhering to safety policies and procedures and using proper PPE.
• Guest Service: Listening to and resolving client concerns should they arise; providing information and follow-ups or touch-ups as needed within reason.
• Keeping Notes: Maintain pet records by documenting services and updating information, including vaccine requirements.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

If you’re an experienced, knowledgeable, and detail-oriented pet stylist with a service first attitude and an unmatched love for animals we encourage you to apply with us! Benefits for all team members at Animal House-Wilmington include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k.

What we’re looking for:

• Proven Experience: At least 1 year of prior professional experience in a grooming role, fully grooming dogs (including haircuts).
• Team Player: Works well with others to make sure all duties are completed, and our guests are in unparalleled care.
• Flexibility: A flexible schedule, with the ability to meet clients’ scheduling needs when they need them.
• Good Communicator: Able to properly, promptly, and effectively communicate with other team members, bathers, management, and pet parents.
• Attention to detail: Uses keen observation skills to assess pets’ needs, and to report any issues as they arise.
• Knowledgeable: Well-studied on various breed standards, styles, cuts and patterns.
• Safety Mindset: Familiarity with safe handling and restraint techniques for animals.
• Time Management: Ability to stay on task and complete grooms in a timely manner.
• Physical Stamina: An ability to stand/work upright for multiple hours at a time; able to lift and handle dogs of all sizes and perform all aspects of the grooming process.