Compliance Administrative Specialist

Company Overview:

SCRAM Systems is a leading provider of alcohol and location monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring® (SCRAM CAM®) bracelet and the LifeSafer® L250 Ignition Interlock device. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phases of client management. As a company, we are committed to continuing our tradition of re-engineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation. Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world-class service. Shift: First Shift

Job Summary:

The Client Administrative Specialist will be part of a centralized reporting function who is responsible for a wide range of duties including researching and maintaining knowledge of compliance regulatory practices and implements state reporting based on state laws to maintain compliance in over 45 states. Works closely with clients on requests that come to the Centralized Reporting Team, mitigating client calls to assist in states where LifeSafer, Monitech and Guardian Ignition Interlock Devices are used. Prepares company responses, following regulations, and evaluates and responds to questions for compliance requirements. In conjunction with regulatory duties, the Client Administrative Specialist assists with duties in the local office.

Duties/Responsibilities:

• Answer phone calls in a customer service role.

• Clean up client data (driver's license, vin numbers, date of birth)

• Call clients to verify court requirements, validate and update client profiles due to the call center not capturing data correctly, explain reports to clients.

• Take client calls for records requests, violation disputes, provide assistance understanding the program, removal requests, suspensions and revocations based on state regulations.

• Escalate reporting issues as needed to CRT.

• Create tickets for CRT to address that are beyond the scope of a client reporting agent.

• Sort and organize boxes that are shipped to site.

• Scan client documents into the corresponding state folder.

• FedEx/mail CRT BAIIDS as needed.

• Order office supplies for the local office.

Skills/Abilities:

• Strong Customer Service and Technical Services background

• Exceptional organizational, analytical, and problem-solving skills

• Strong attention to detail with a high accuracy level

• Ability to multi-task

• Strong written and verbal communication skills

• Possess strong interpersonal and customer interaction skills

• Works well in a team environment

• Proficiency with Microsoft Office (Email, Excel, Word, PowerPoint)

• Bilingual Spanish a plus

• Basic understanding of:

• Equipment

• Systems Navigation

• Standard Operating Procedures (SOP)

Education and Experience:

• High School Diploma or equivalent required

• 1-2 years of experience in a technical role involving analyzing data for trending and reporting

• Previous Customer Service background preferred

Physical Requirements (With or without reasonable accommodation):

• Sitting: over 70%

• Standing: under 15 %

• Walking: Under 15%

• Reaching: 15 to 40%

• Kneel: under 15%

• Bend at Waist: under 15%

• Forceful Gripping: under 15%

• Lift/Carry: 5 to 25lbs

• Fine Motor Movements: over 70 %

*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. From: SCRAM Systems