Project Manager

NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile and video solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations.   

Job Summary

The Project Manager leads the onboarding and implementation of managed services for NRTC member organizations. This role ensures project success through cross-functional collaboration, clear communication, and proactive risk management. Reporting to the Service Implementations Manager within the PMO, the Project Manager manages multiple concurrent projects requiring external coordination with broadband members and internal collaboration across diverse departments. This position directly supports member satisfaction, revenue onboarding, and the long-term scalability of NRTC’s managed services portfolio.


Project Managers typically manage 8–12 concurrent implementation projects—sometimes more during peak periods. Each project requires external coordination with broadband member organizations and internal coordination across multiple departments and sometimes business units, including technical, financial, and support teams. PMs are accountable for service readiness, stakeholder alignment, and the successful launch of complex managed service solutions. This role directly supports member satisfaction, revenue onboarding, and the long-term scalability of NRTC’s managed services portfolio.

Responsibilities

• Utilize standardized project management processes, templates, and tools to ensure structured execution and track project progress

• Lead project work with internal teams, maintaining an engaged, collaborative, and motivating approach

• Collaborate with Members to meet milestones and deadlines, reflecting NRTC’s member-driven values

• Identify, mitigate, and manage project risks proactively

• Manage communications and reporting for diverse stakeholders, including project teams, PMO, internal departments, and Members

• Contribute to continuous improvement by sharing lessons learned and updating project management templates and practices

• Research and apply industry best practices to enhance project delivery

• Track deliverables, prevent scope creep, and maintain schedule and budget compliance

• Coordinate cross-functionally to align complex implementation timelines

• Facilitate knowledge transfer post-launch and document lessons learned

• Support change management by identifying adoption barriers and facilitating training and communication

• Define and track KPIs to measure project success and member satisfaction

• Balance member expectations, technical feasibility, and organizational priorities with sound judgment

• Provide mentorship to peers

• Perform other duties as assigned

Qualifications

Knowledge, Skills, and Abilities

• Strong command of project management frameworks (e.g., PMBOK) applied to real-world projects

• Proven success managing multi-phase, externally facing technical projects under critical timelines

• Positive, professional communication skills with internal and external stakeholders

• Collaborative leadership style that motivates teams to meet aggressive goals

• Highly organized with the ability to manage multiple competing priorities in a fast-paced environment

• Member-first mindset aligned with cooperative principles

• Quick adaptability to evolving tools and project management technologies

• Experience in rural broadband, telecom, or member-owned organizations preferred

• Commitment to continuous improvement through applying emerging best practices

Minimum Education and Experience

• Bachelor’s degree or equivalent experience in project management, business, IT, or related field

• 3–5 years managing technical projects in service delivery or telecom environments

• PMP certification or equivalent preferred

• An equivalent combination of education and experience may be considered

Physical Demands

• Work is typically performed in a remote office setting

• Occasionally travel may be required (up to 10%)

  Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.
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