Hybrid Customer Service Representative
Position Overview:
The Hybrid Customer Service Representative provides exceptional support to customers through both in-office and remote work environments. This role involves handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction through various communication channels such as phone, email, and chat. The ideal candidate is adaptable, organized, and committed to delivering high-quality service whether working on-site or remotely.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and online chat.
Handle customer complaints and resolve issues efficiently and professionally.
Process orders, forms, applications, and requests in a timely manner.
Maintain detailed and accurate records of customer interactions.
Collaborate with other departments to address complex customer needs.
Meet performance goals related to response time, quality, and customer satisfaction.
Uphold company values and maintain a positive, professional attitude in all interactions.
Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred.
Skills:
Customer service
Appointment scheduling
Time management
Phone communication
Client interaction via phone calls
Microsoft office
Microsoft excel
Computer skills
Zoom
Phone etiquette
Microsoft Teams
Google workspace
Initial contact
Attention to detail
Data verification
Shift and schedule:
40 hours per week
Monday to Friday
Weekends as needed
Day shift
Night shift
Evening shift
Choose your own hours
Overtime
Benefits:
Work from home
Professional development assistance
Language:
English
Spanish
Bilingual
Work Environment:
This position is H ybrid
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