FIBER OPTIC SERVICE SPECIALIST
- Apply technical expertise to evaluate, diagnose, and resolve complex issues in onsite electro-mechanical and computer-controlled fiber optic equipment.
- Execute and document repairs according to quality control standards
- Manage refurbishment operations for critical components
- Provide bilingual (English/Spanish) technical assistance to customers via phone and direct consultation
- Perform on-site product repair, technical assistance, and field evaluations
- Support demonstrations and applications testing
- Conduct inspection and performance testing of new and existing equipment
- Evaluate and document product modifications and design improvements
- Perform calibration of instruments to traceable standards
- Support inventory management and quality audits
- Develop and deliver bilingual basic maintenance training programs
- Create comprehensive training materials as needed for both hands-on and theoretical instruction
- Provide specialized training for OEM manufacturers
- Create and maintain technical procedures and work instructions
- Continuously develop skills in the latest repair techniques and customer service approaches.
- Support quality initiatives and process improvements for OEM customers.
- An Associate's degree in Process, Manufacturing, Electrical Technology, or a related technical field is preferred.
- 2+ years of experience in a manufacturing environment or hands-on repair, preferably with fiber optics or related technology
- Experience with quality management systems (ISO 9000 preferred)
- Fluent in English and Spanish - both written and verbal communication
- Strong technical knowledge of electronics, fiber optics, and mechanical systems
- Excellent troubleshooting and analytical skills
- Experience with diagnostic equipment and repair techniques
- Computer proficiency, including repair documentation systems
- Inventory Management
- Ability to work independently and manage competing priorities
- Based in or near El Paso, TX
- Citizen of the United States
- Dual Citizenship of US and Mexico highly desired
- Extensive travel to customer factory sites in Mexico.
- Electronics and fiber optic manufacturing/laboratory/workshop settings
- After-hours support required
- Fusion splicers and fiber splicing accessories
- Optical test equipment (OTDR, power meters, light sources)
- Diagnostic tools (oscilloscopes, multimeters)
- Computer systems and specialized software
- Precision measurement tools and microscopes
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