Customer Service Specialist
Job Description
Job Description
Benefits:
- Retirement plan match
- Dental insurance
- Employee discounts
- Paid time off
- Vision insurance
This is a full-time on-site role for a Customer Service Specialist located in Charlotte, NC. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience. Qualifications
- Customer Support, Customer Service, and Customer Experience skills.
- Phone Etiquette and Customer Satisfaction skills.
- Strong communication and interpersonal skills.
- Ability to problem solve and handle customer inquiries efficiently.
- Previous experience working in the home building industry.
- Knowledge of Windows based applications and Microsoft office.
- Ability to build effective business relationship's with all levels of employees and clients.
- Positive attitude, self-motivated and proactive.
- Strong work ethic.
- Communicate with builders, field superintendents and retail customers in a professional manner
- Insure accuracy of jobs and job readiness prior to dispatch
- Resolve customer inquiries and complaints
- Efficiently and accurately perform data entry of orders and scheduling
- Provide information about our products and our services
- Provide troubleshooting of miscellaneous products over the phone
- Follow up on back orders and service requests
- Gain trade knowledge on the products we install and represent
- Dental insurance
- Vision Insurance
- Life insurance
- Paid time off
- Retirement plan
- 8 hour shift
- Monday to Friday
- High school or equivalent (Preferred)
- Office: 2 years
- Previous residential trade experience a plus
- Work Location: In person
Recommended Jobs
CFA- Food Service Worker - UNC Pembroke
Job Description The Food Service Worker I is responsible for performing various food and beverage-related tasks. This position requires individuals with a high attention to detail, strong dedicati…
Business Analyst
Description & Requirements Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team. This role offers th…
SHIFT LEADER
Job Description Job Description Now Hiring Managers!!!! We are an independent owner and operator for Popeyes Louisiana Kitchen. The Popeyes brand was founded in New Orleans, Louisiana in 197…
Occupational Therapy Assistant / COTA - PRN
Occupational Therapy Assistant / COTA- PRN Graham, NC/ North Carolina Continuum Therapy Partners has an opportunity for a PRN Occupational Therapy Assistant/ COTA at Peak Alamance, in Graham, …
Ultrasound Tech RVT Certified - USTECH 25-27010
Job Title: Ultrasound Technician – RVT Certified (Travel) Assignment Type: Travel Contract Duration: 13 Weeks Number of Openings: 1 Category: Imaging Specialty: Ult…
Civil Engineering Practice Leader - Residential Land Development
Job Description Job Description Job Description Timmons Group is currently seeking a Civil Engineering Practice Leader - Residential Land Development candidate to join our Land Development…
Sr. Learning and Development Analyst
Job Description Job Description Company Description Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North Ame…
Physical Therapist (PT)
About Us : Signature HealthCARE of Roanoke Rapids is a 108-bed facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. It is our mission as a fami…