Customer Support Speicalist
- Provide online and phone-based technical support for customer issues
- Gain a thorough understanding and knowledge of the Patagonia Health EHR & Billing solution
- Assist customers with clinical, administrative, and medical billing questions.
- Work with other team members to resolve customer issues and collaborate across functional areas to provide customers with excellent service and support.
- Conduct online customer trainings as needed and conduct educational webinars
- Knowledge of Electronic Medical Records and Practice Management/Billing System is highly desired
- Previous online customer support experience is a must
- Strong communication skills and good computer skills
- Excellent interpersonal skills (internally with co-workers and experience talking with customers directly)
- Ability to troubleshoot and diagnose technical and product issues
- Experience working through logical root-cause analysis
- Ability to provide timely customer response and regular feedback
- Experience working in a medical practice, behavioral health agency or public health department is beneficial
- Knowledge of Healthcare IT products highly preferred
- Bachelor's Degree or relevant experience required
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