Sr. HR Coordinator

ABOUT US

At HUB International we are a team of entrepreneurs. We believe in empowering our clients and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm we offer employees resources in both technology and industry expertise but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is one of the largest global insurance and employee benefits broker providing a boundaryless array of property casualty risk management life and health employee benefits investment and wealth management products and services. With over 20000 employees in more than 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.

The Senior HR Coordinator is a key member of the HR Support Services team responsible for delivering high-quality timely and customer-focused support throughout the employee lifecycle. Reporting to the Lead HR Support Services this role handles a broad range of both complex and basic administrative tasks and service requests including onboarding employee changes offboarding records management and Tier 1 and Tier 2 HR inquiries and escalations.

This role is ideal for a detail-oriented service-minded professional looking to grow within a collaborative and fast-paced HR environment supporting 20000 employees across North America.

Key Responsibilities :

Employee Lifecycle Administration

• Process both complex and basic employee lifecycle transactions including new hires job changes terminations leaves of absence and employee status updates.

• Coordinate pre-boarding and onboarding logistics such as background checks new hire documentation and systems access including M&A.

• Support offboarding processes including exit interviews logistics and system terminations.

HR Systems & Data Management

• Enter and maintain accurate employee data in the HRIS (e.g. Workday SAP SuccessFactors) system.

• Perform regular audits of employee records to ensure data accuracy and compliance.

• Generate reports or queries to support HR operations and compliance efforts.

• Prepare HR dashboard and metrics for leadership report out

Employee Support & Service Delivery

• Respond to employee and manager inquiries via phone email or case management system (e.g. ServiceNow) related to HR policies procedures and systems.

• Act as escalation for complex cases within HR Support Services when needed.

• Maintain confidentiality and handle sensitive information with discretion.

• Serve as backup for team leader during absences ensuring continuity of operations and team support.

• Interface directly with HR Business Partners and HR Leaders providing timely and accurate information on processes services and policies including service delivery.

Manager & HRBP Support

• Support conflict resolution and disciplinary processes including documentation and performance improvement plan support.

• Contribute to HR initiatives such as performance management C&B programs and employee engagement.

Process Improvement & Documentation

• Assist in maintaining and updating HR SOPs templates and knowledge base articles.

• Recommend improvements to enhance efficiency and employee experience.

• Participate in HR projects and initiatives as assigned.

• Onboard train and mentor (level 1 or junior) coordinators providing regular feedback and professional development guidance.

Qualifications

Education & Experience:

• Bachelors degree in Human Resources Business Administration or equivalent experience in related field preferred.

• 2-4 years of experience in an HR administrative or coordinator role preferably in a high-volume or shared services environment.

• Experience in insurance financial services or other highly regulated industries is an asset.

Skills & Competencies:

• Service-oriented mindset with a focus on employee experience

• Strong organizational skills decision making ability attention to detail and comfort with ambiguity.

• Excellent communication and interpersonal skills; customer service mindset.

• Comfortable working in a decentralized multi-jurisdictional environment (U.S. and Canada).

• Proficiency with HR systems (e.g. Workday SAP Oracle) and Microsoft Office Suite.

• Ability to handle confidential information with professionalism and discretion.

• Bilingual in English and French (if supporting Canadian employees) is a plus.

Join Our Team:

Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you join HUB you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $65000- $70000 (non-exempt) and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

Department Human Resources

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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Required Experience:

Senior IC