Customer Service Representative with Prior Acumatica Experience

:

An established and growing Beaverton-based Team Sports Distributor has an immediate opening for a talented, experienced, and dependable Full-Time Call Center Representative with prior experience working on the Acumatica Enterprise Order Management System platform.

Job Duties Include :

• Assist customers with placing phone orders and web orders on our Acumatica Enterprise Order Management System platform.
• Work with fellow employees throughout the company to create and to maintain a positive and a productive work environment.
• Be a resource to customers who have questions on how to effectively use our New Website Design Tool
• Work with management and our Information Technology team to design and deploy reports and procedures to better service our customers.

Requirements:

• A history of workplace successes.
• Two workplace references and two personal references.
• At least 1 year Call Center Experience on the Acumatica Order Management System Platform
• Clear and confident phone presence.
• Enjoy working with a diverse customer base.
• Willing and able to make outbound service and collection calls.
• Capable of handling the very rare difficult call
• Punctual and reliable.
• Excellent time management skills.
• Displays a positive problem-solving attitude.
• Ready to assist other departments as needed.
• Dependable transportation.
• A team player.

Other Skills/Interests/Experiences - Considered a Plus:

• Experience in Adobe Cloud applications, with emphasis in Photoshop and Illustrator.
• Deep interest and knowledge of topography and logo design
• A demonstratable awareness and knowledge base of current high demand embroidery fonts and print designs used for apparel and headwear in the team sports market.
• The ability and interest to apply current fonts and design elements trending in athletic apparel and headwear into our company's portfolio of products and production processes.
• A forward thinker - someone aware of current and emerging design trends.
• Production experience in apparel embellishment applications including but not limited in one of the following: embroidery, screen printing, heat transfer, DTG printing, sublimation, and woven labels not required but considered a plus.

Education:

• Bachelor's Degree in Business, Communication, Information Technology or Design/Graphic Arts considered a plus
• An excellent opportunity for a recent graduate to obtain practical work experience in an active and evolving E-Commerce environment.

Job Type: Full-time

Pay: From $20.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• At least 1 year Experience using Acumatica ERP System

Experience:

• In-bound Customer Service: 1 year (Preferred)

Work Location: In person