Client Care Coordinator

Join Our Team at Lilac Health Asheville Birth and Wellness Center!

About Us:
Nestled in the heart of the beautiful Blue Ridge Mountains, Lilac Health Asheville Birth and Wellness Center is an AABC accredited birth center celebrated by our vibrant local community since March 2023. We are dedicated to providing exceptional maternity, women’s health, and gynecology care through the full scope of the Midwifery Model of Care. Our mission is to create a safe, convenient, and comfortable experience for all.

Schedule:
Hours of operation: Monday- Friday 9:00- 5:00

Full-time position

Salary: Starting salary $40,000

Benefits:
Work-Life Balance: Enjoy 4 weeks of paid vacation.
Comprehensive Health Insurance: Health insurance benefits for full-time employees with an option to add family coverage.

Essential Job Requirements:
The position involves serving as the primary administrative intermediary among clinical staff, the administrative director, and clients. Proficiency in multitasking is crucial for maintaining the seamless operation of the front office, reception area, lab, and exam rooms. Exceptional verbal and written communication skills are required to effectively perform assigned duties. The role involves providing high-quality client care by supporting the professional staff and aligning job performance with the mission of Asheville Birth and Wellness Center.

General Job Descriptions:
Will provide the client with individual attention to complete the tasks of registration, acquire insurance information, facilitate lab visits, schedule appointments, and share information about the birth center. Ensure the birth center is an environment conducive to presenting a positive, professional yet personal experience for the clients throughout their visit to the center.

Job Responsibilities and Duties Telephone:
1. All phone conversations are handled in a courteous and friendly manner.
2. See that all messages are recorded accurately, calls are screened as requested and see that staff are informed of messages in a timely manner.
3. Give client information for questions related to her care

Registration and check out of clients
1. Register all new clients according to ABWC procedure.
2. Inquire about any changes of address, phone number, insurance, or Medicaid status of each client.
3. Responsible for the development and maintenance of all forms needed for the registration process.
4. Arrange and collect invoice payments and create payment plans as needed.

Medical Records
1. Manage and maintain medical records, keep records filed properly in EHR and all forms needed for them.
2. Keep adequate supply of paper records request/ referrals for midwives to have available on hand.
3. Pull records as requested for appointments, labs, referrals, etc.

Billing
1. Coordinate with the Billing Company and the Director to provide and collect all necessary information for billing purposes.
2. Collect insurance information from each client and arrange for a VOB to be completed with the billing company in accordance with ABWC guidelines.
3. Collect all payments and complete payment log and bank deposit according to ABWC policies
4. Refer any problems regarding billing to the Director
5. Communicate with the Director to ensure that all necessary information is gathered and reported correctly.
6. Complete tasks in a timely manner that are necessary for the billing process to be done accurately and efficiently.

Appointments
1. Making patient appointments according to midwives' schedule.
2. Report follow-up on all no-shows daily, enter these into the patient’s EHR and update as a cause. Inform Director of no shows.

Labs and Exam Areas
1. Provide guidance and assistance to clinical staff to prepare all labs for transport, including spinning them down as directed in centrifuge, labeling, placing order and specimens in bag, and place in box outside.
2. Direct all lab results received to the CNM for review and upload to EHR.
3. Assist clinical staff in stocking and prepping of exam rooms, as needed in accordance with CNM instructions.

Additional responsibilities
1. Maintain strict confidentiality in and out of office in accordance with HIPPA regulations.
2. Adhere to Bloodborne Pathogens Standard in the execution of tasks at the birth center
3. Participants in various department and staff meetings and events as requested
4. Work with clinical and administrative staff to ensure that the birth center operates efficiently and professionally.
5. Maintains neat and pleasant entry in waiting room area
6. Maintain adult CPR certification