Referral Clerk
The Referral Clerk is the main link between patients, insurance companies, and other provider offices. They are responsible for coordinating and completing referrals, obtaining and arranging referral appointments, answering patient questions promptly, and tracking referrals. They establish a smooth working relationship between insurance companies and other provider offices.
Essential Job Duties:- Answer all calls promptly.
- Schedule referral appointments with other provider offices and for diagnostic tests within 24 hours and fax information as needed.
- Notify patients promptly of referral appointment time.
- Arrange for insurance authorizations on referral appointment.
- Notify Provider of patient’s failed appointments.
- Reschedule appointments as needed.
- Demonstrates good verbal, written communication, and telephone skills.
- Track diagnostic test results.
Additional Responsibilities:
- Adapts communication style to meet the patient’s needs.
- Attend all required staff trainings and meetings.
Education and Experience:
- Education: High School graduate or GED.
- Experience: Referral Clerk experience required. Computer experience required.
- Other: Valid NC Driver’s License, and dependable transportation.
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