General Manager

Job Description

Job Description

Overview

About Puttery

Welcome to Puttery, where we've redefined the classic game of putting with a modern twist. Our one-of-a-kind course features unique challenges and surprises at every turn, making each round exciting and engaging. But we're more than just a game – we're a social hub, where friends and family can come together for a fun and competitive experience.

Our innovative auto-scoring technology tracks your progress and keeps the game moving, so you can focus on enjoying the moment. And with a bar area serving up inventive cocktails and delicious bites, there's no need to leave between rounds.

At Puttery, we believe in creating a lively and welcoming atmosphere where everyone can feel at home. Whether you're looking to host a special event, plan a date night, or just have a casual outing with friends, we've got you covered.

Responsibilities

Location: Charlotte, NC 28203 (This is a 100% onsite position)

210 Rampart St, Charlotte, NC 28203

Position Type: Salary + Bonus.

Title: General Manager

Job Purpose

The General Manager (GM) is the strategic and operational leader of the venue, accountable for overall business performance, guest satisfaction, employee engagement, and community presence. This role demands strong leadership across all departments; culinary, operations, sales, events, and guest services with full ownership of financials, team development, and brand execution.

The GM drives top-line growth through local sales initiatives, ensures excellence in service delivery, fosters a performance-driven culture, and maintains high operational standards that align with Puttery's brand and mission.

Responsibilities

• Lead all day-to-day operations across departments to ensure alignment and efficiency.

• Maintain exceptional guest experience through proactive service standards and team coaching.

• Ensure compliance with health, safety, HR, and brand standards across the venue.

• Own and drive the P&L, budgeting, forecasting, and labor management.

• Partner with the Sales Manager to drive local outreach, secure events, and grow revenue.

• Analyze and report financial performance, identifying risks and opportunities proactively.

• Hire, train, and retain a high-performing, diverse team across all functions.

• Promote a positive, energetic workplace rooted in respect, collaboration, and development.

• Coach and mentor department heads and team members for growth and succession.

• Serve as the face of the venue within the local community, building strategic relationships with key partners, organizations, and influencers.

• Represent the brand at local events and seek opportunities for cross-promotions and partnerships.

• Ensure brand consistency and operational excellence in every guest interaction.

• Foster innovation and continuous improvement in service, product, and team morale.

• Actively participate in regional leadership calls and strategy sessions to contribute to broader company initiatives.

Core Competencies

• Diversity Management & Promotion
• Business Acumen
• Critical Thinking
• Develops Talent
• Entrepreneurial Spirit

Qualifications

Qualifications and Skills

• Minimum of 3-5 years’ experience managing a complex leisure entertainment concept
• Travel by air and ground transportation unaccompanied and overnight, as necessary
• Work extended hours as required and/or during other busy periods based on business needs
• Operate a personal computer and use required applications
• Work with minimal supervision
• Read and comprehend complex printed data/information and reports
• Possess excellent verbal and written communication skills
• Effectively prepare and present complex information to members of management
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office Suite or similar software
• Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility
• Proven track record of managing complex budgets and increasing revenue successfully
• Outstanding verbal and written skills, and experience working with staff on all levels
• Prior experience managing major projects and supervising day-to-day activities of workers
• Ability to communicate effectively and efficiently across levels within the organization

Education

• Bachelor's degree in Business, or relevant field preferred

Working Conditions

• Days and hours of work vary by schedule and business needs
• Evening, weekend, and holiday work will be required
• Special working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of time
• May need to lift to 50 pounds
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.