Customer Service Representative - Animal Care of Greenville

Be the calm. Set the tone. Create the first impression that matters.

At Animal Care of Greenville , our Customer Service Representatives are the heartbeat of the hospital. You're often the first voice a client hears, and the last smile they see - and that matters. We're looking for a confident, compassionate, and upbeat full-time CSR who brings professionalism, personality, and follow-through to every interaction.

Why you'll love us:

• Supportive, Fun Team Culture - We take our work seriously, but we believe laughter, connection, and snacks make hard days better. Our front desk is never on an island- we work as one team.

• Fast-Paced, Purpose-Driven Work - No two days look the same. You'll stay engaged, challenged, and deeply connected to the impact you're making.

• Client Experience Matters Here - We don't just move clients through - we build relationships, educate, and advocate for pets and people.

• Growth-Minded Environment - We value learning, cross-training, and professional growth. If you want to expand your skills and confidence, we'll support you.

What you'll be doing:

• Answer phones and manage client communication (calls, texts, emails)
• Schedule appointments accurately and efficiently
• Educate clients on hospital services, policies, and next steps
• Support the medical team through clear and timely communication
• Maintain accurate records and client information
• Help keep the front desk organized, welcoming, and running smoothly
• Be a steady, positive presence for clients, patients, and teammates

You'll be a great fit if you are.. .

• You're a people person who communicates clearly and confidently
• You can stay calm, kind, and professional in emotionally charged moments
• You take ownership and accountability seriously
• You thrive in organized chaos and can juggle phones, clients, and schedules
• You believe personality and empathy belong in a professional setting

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match .

The Fine Print:

Veterinary experience is a plus, but strong customer service skills, accountability, and emotional intelligence matter most. You must be dependable, detail-oriented, and able to bring a good vibe - even on the busy days.

Ready to be the voice and face of a hospital that truly cares? Apply today with your resume and a note about why you'd love to join the ACG crew.

Check us out:

Animal Care of Greenville is proud to be partnered by Encore Vet Group – see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.