IReadiness Liaison

The NC Department of Health and Human Services seeks contract resources to provide support for county department of social services NC FAST users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Medicaid programs and knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users in correct navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedural concerns impacting or related to Medicaid Programs.

Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the state’s protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.

Skill Matrix

• Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services Required 3 Years
• Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Medicaid programs. Required 3 Years
• Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met Required 3 Years
• Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans Desired 3 Years
• Ability to think analytically and engage in active problem-solving. Required 3 Years
• Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results Required 3 Years
• Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication Required 3 Years
• Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually Required 3 Years
• Demonstrated above average relationship building and retention skills with both internal and external partners Required 3 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.