Operations and Fulfillment Manager

Operations & Fulfillment Manager

Mooresville, NC – Hybrid

About the Role

Our client is a leading manufacturer of premium bathroom fixtures and Amazon’s top-rated toilet seats. As we expand operations with a new fractional warehouse in Mooresville, NC, we’re looking for an Operations & Fulfillment Manager to play a hands-on role in scaling our logistics and day-to-day operations.

This hybrid position combines on-site warehouse coordination with remote operational support. You’ll be a key contributor across fulfillment, inventory, customer service, and process improvement—working closely with internal teams and third-party partners to ensure smooth, accurate, and efficient operations.

If you’re detail-oriented, adaptable, and excited to make a real operational impact within a growing ecommerce brand, this role offers the opportunity to do exactly that.

Role Highlights

• Hybrid schedule: approximately 50% on-site in the Mooresville warehouse, 50% remote
• Work with a top-rated ecommerce brand in a growth phase
• Broad, hands-on responsibilities with high visibility and impact
• Ideal for candidates with experience in ecommerce logistics, fulfillment, or customer support
• Familiarity with plumbing products is a plus

Key Responsibilities

Warehouse & 3PL Operations

• Oversee daily inbound and outbound activity at the 3PL warehouse
• Coordinate inventory restocks and cycle counts
• Partner with warehouse staff to ensure accurate, on-time fulfillment
• Help maintain safe, organized, and compliant warehouse practices

Shipping & Logistics

• Create, manage, and monitor outbound shipments across platforms such as Amazon and Shopify
• Investigate and resolve delivery issues, damage claims, and missing shipments
• Ensure packaging and labeling standards are consistently met

Customer Service

• Respond to customer support tickets and emails related to returns, warranties, and general inquiries
• Process refunds and exchanges with professionalism and attention to detail
• Monitor customer reviews and service-related performance metrics

Inventory Management

• Track inventory levels across multiple warehouses and systems
• Support purchase order creation and restocking coordination
• Reconcile physical inventory with system records to maintain accuracy

Process Improvement & Documentation

• Document workflows and standard operating procedures (SOPs)
• Identify and recommend process improvements to increase efficiency
• Assist with onboarding and optimizing operational tools, dashboards, and shipping platforms

Marketing & Cross-Functional Support

• Coordinate product send-outs for influencer seeding and samples
• Support product bundling, returns, or logistics for promotional campaigns
• Collaborate with marketing, product, and operations teams as needed

Flexible & On-Site Support

• Serve as a reliable on-site presence to support operational scaling
• Adapt to evolving business needs in a fast-moving environment
• Balance remote work with in-warehouse responsibilities