Help Desk Technician (Hickory)

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities for Help Desk Technician

• Respond to user inquiries by phone, email, chat, or in person
• Troubleshoot common hardware and software problems
• Maintain hardware inventory and ensure documentation is up-to-date
• Reset passwords and maintain user accounts (as applicable)
• Research solutions to complex issues and escalate unresolved issues to senior technicians
• Document procedures and solutions using internal systems
• Provide clear and concise instructions to guide users through problem-solving steps
• Maintain a positive and professional demeanor at all times

Qualifications for Help Desk Technician

• Fluent in both English and Spanish is a plus
• Excellent communication and interpersonal skills
• Strong customer service skills with a focus on user satisfaction
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• A working knowledge of computer hardware and software is a plus
• Ability to work independently and as part of a team
• Willingness and ability to obtain CompTIA A+ Certification within a year
• Ability to learn quickly and adapt to new technologies

Benefits for Help Desk Technician

• Competitive salary and benefits package
• Opportunity to learn and grow in a fast-paced environment
• Gain valuable experience in the IT field
• Be part of a supportive and collaborative team
• Health, dental and vision insurance available
• 401k with employer match
• Paid Time Off

We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!

Please submit your resume and cover letter to [email protected].

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