Assistant General Manager - Charlotte, NC

Job Description

Job Description

Salary: $80,000 - $86,000 / year

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

Reporting to the General Manager and partnering with the Regional VP, the Assistant General Manager (AGM) helps lead campus-wide Facilities/Plant Operations & Maintenance. The AGM oversees daily operations, financials, and service quality while serving as a key campus liaison.

Key Responsibilities

• Manage daily POM operations (plus custodial/grounds, if applicable) with a focus on safety, reliability, and customer service

• Develop and track annual plans and KPIs with the GM; take corrective actions to meet performance goals

• Monitor financials: P&L, labor, materials, and work orders; forecast costs and report variances

• Lead and coach on-site managers and frontline staff; support hiring, training, and development

• Maintain strong campus relationships; proactively coordinate across departments

• Ensure regulatory compliance (OSHA, AHJ); manage life safety systems, preventive maintenance, and CMMS accuracy

• Support capital planning with asset condition and reliability data

• Drive standardization and continuous improvement using metrics and root-cause analysis

• Represent the site on committees and contribute to company initiatives

• Stay current on industry trends; complete required training

Preferred Qualifications

• Bachelor’s degree preferred

• 5–10 years in Facilities/POM leadership within large, complex settings

• Higher education experience required

• Strong budgeting, procurement, and vendor management skills

• Clear communicator and effective cross-functional leader

• Client-facing experience with a service-first mindset

• Able to manage competing priorities in a fast-paced environment

• Experience with CMMS, maintenance programs, and KPI tracking

• Safety-focused; credentials like CFM, FMP, CPMM, or LEED a plus

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID: 1470548

Bon Appetit

Tyler Justus