Counter Sales Representative

Job Description

Job Description

Position Summary

The Counter Sales Representative is responsible for providing exceptional customer service to walk-in clients, accurately processing sales orders, assisting with product selection, and maintaining the cleanliness and organization of the sales floor and product displays. This role requires product knowledge, attention to detail, and the ability to work efficiently in a fast-paced wholesale distribution environment.

Essential Responsibilities

• Greet and assist customers in person at the sales counter in a friendly and professional manner.

• Accurately enter sales orders, returns, and quotes using the company’s POS system.

• Provide knowledgeable product information and make recommendations based on customer needs.

• Coordinate with the warehouse team for product availability, pick-up, and delivery logistics.

• Maintain accurate inventory levels by monitoring stock and reporting low levels to purchasing or management.

• Ensure the sales counter, showroom, and product displays are clean, organized, and visually appealing.

• Handle customer concerns and resolve issues promptly or escalate to supervisor as needed.

• Assist with replenishing stock on shelves.

• Collaborate with inside and outside sales teams to support overall branch goals.

• Follow all safety and operational procedures as established by company policy.

• Answering phones.

• Saturday work 7:30am - 12pm once every 6 or 7 weeks.

• Responsible for maintenance on open orders and open purchase orders once a week.

• Generating purchase orders for special order products.

• Pulling orders.

• Adding new items to inventory when customer routinely orders them.

• All other duties as assigned.

Qualifications & Skills

Required:

• High school diploma or GED.

• 2+ years of experience in counter sales, retail sales, or customer service in plumbing.

• Strong verbal communication and interpersonal skills.

• Proficiency with point-of-sale (POS) systems and basic computer skills (Microsoft Office, email).

• Ability to learn and retain product knowledge quickly.

• Professional demeanor and a customer-first attitude.

• Fork life and cherry picker certification in house at Wilkinson Supply Co.

Preferred:

• Experience in plumbing as a plumber or related role

• Bilingual in English and Spanish is a plus.

Physical Requirements

• Ability to stand for extended periods of time (6–8 hours per shift).

• Ability to lift, carry, push, or pull 30 to 50 pounds regularly.

• Frequent walking, bending, stooping, and reaching.

• Manual dexterity to operate computer systems, POS terminals, and handle products safely.

• Occasional exposure to warehouse environments with varying temperatures.

Work Environment

This position operates primarily on the sales floor and in the warehouse.
Moderate noise level typical of retail and warehouse environments.
Regular interaction with customers, vendors, and internal staff.

ADA Statement

Wilkinson Supply Company is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). It is our policy not to discriminate against any qualified employee or applicant with regard to any terms or conditions of employment based on an individual’s disability or perceived disability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

EEO Statement

Wilkinson Supply Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.