IT Helpdesk Specialist (On Site)
- Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more.
- Network Support: Troubleshoot LAN, Wi-Fi, VPN issues and coordinate with vendors for escalations.
- Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles.
- Asset Management: Track IT equipment and software licenses throughout their lifecycle.
- Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices.
- Additional Support: Assist with office access control systems, IP phones, and conference technology.
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 3+ years of experience in desktop operations and maintenance (manufacturing or trading industry preferred).
- Strong knowledge of Windows/macOS, Microsoft 365, networking basics, and security tools.
- Excellent communication and problem-solving skills.
- Proficiency in Chinese is a plus.
- Ability to adapt in a dynamic environment with shifting priorities.
- Reliable transportation for multi-site support.
- Ability to lift up to 20 lbs occasionally.
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