General Manager
- Develop and implement strategic plans to maximize profits and enhance customer satisfaction
- Oversee all operations of the hotel, including staff management, budgeting, and financial reporting
- Maintain excellent relationships with hotel staff, guests, and vendors
- Ensure that hotel staff are properly trained and have the necessary resources to perform their job duties
- Monitor all hotel departments to ensure they are meeting service standards
- Develop and maintain a marketing strategy to promote the hotel
- Respond to customer complaints in a timely and professional manner
- Monitor the competition and identify areas of opportunity
- Manage the hotel’s budget and financial goals
- Ensure compliance with local, state, and federal regulations
- Oversee all hiring, training, and disciplinary processes for staff
- Implement policies and procedures to ensure safety and security of staff and guests
- Maintain accurate records of the hotel’s financials
- Oversee the development of new hotel services and products.
- Proven experience as a General Manager in the hospitality industry
- Excellent communication and interpersonal skills
- The ability to motivate and lead a team
- Strong problem-solving and decision-making skills
- Knowledge of hotel operations and procedures
- Understanding of budgeting and cost control
- An eye for detail and the ability to troubleshoot
- Familiarity with computer systems such as Microsoft Office
- A commitment to providing exceptional customer service
- Ability to think and act quickly in response to customer needs
- Ability to resolve conflicts and maintain a positive attitude
- Ability to work with a diverse group of staff and guests
- Willingness to work flexible hours including evenings and weekends
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